Lead Pensions Administrator

Purpose of the job:

• To provide quality DB and Hybrid pension scheme administration to customers in line with TPT’s Business Goals, Service Level agreements and Values.

You will be responsible for:

• Working in line with service levels to ensure customer satisfaction is a key priority at all times.

• Owning and managing all aspects of the Pensions Administrator role , including all DB calculations, DB member enquiries and ad hoc project work.
• Mentoring team members whilst actively developing own knowledge.
• Taking ownership of delegated tasks within the team, including checking of case work and weekly reports.
• Prioritising and managing own and others workloads to ensure work is completed within agreed service levels.
• Checking the work of other team members for accuracy, explaining any changes required in order to improve the working knowledge of colleagues.
• Working with the Executive Administration Manager/ Pensions Administration Manager to help plan the work of the team in the absence of Team Leader.
• Maintaining the data relating to the administration and benefits to answer employers, member and third party queries and ensuring the quality and reliability of all data.
• Handling of and checking of complex cases.
• Participating in and conducting data quality audits.
• Managing and dealing with scheme events.
• Complying with the Data Protection Policy when dealing with personal data in the course of employment including personal data relating to any employee, customer, client, supplier or agent of the Company.
• Performing all duties in line with TPT’s Information Security policy and to act as an ambassador of TPT at all times.

Skills & Qualifications:

• Proven Defined Benefit (DB) pensions technical knowledge and experience.
• GCSE’s (or equivalent) at grades C / 4 or above in Maths and English.
• Benefit calculation experience.
• Studying towards/completed CPC/ DPA/CPA.
• Experience of using Microsoft Word and experience in Excel.
• Demonstrates enthusiasm for the job and able to work using own initiative.
• Able to work under pressure, adapt to changes within the workplace whilst prioritising own workload.
• Good level of communication skills and a curious questioning attitude.

What will you get in return:

A bustling and diverse administration department where a close knit group of three business as usual teams work together to provide the best service possible for our valued members and employers. The teams work on over 60 different pension schemes, both DB and DC, allowing for a great variety of day to day case and project work.

Our friendly team leaders are dedicated to making TPT a fantastic place to work and have an open, approachable mindset for new and innovative ideas.

We also have fantastic personal development opportunities with two dedicated pension trainers on hand to train you in specialist areas.

TPT Retirement Solutions (TPT) is one of the UK’s leading providers of workplace pensions with over 75 years’ experience of managing defined benefit and defined contribution pension schemes. It has £9.6 billion of assets under management (as at 30 September 2023) and 448,000 members.

TPT’s mission is to make pension schemes perform better for everyone, from the sponsoring employers and trustees to the members who are saving for the future. They are an innovative, forward-thinking organisation, investing in technology to improve the services they provide. TPT are ultimately owned by a pension fund, providing genuine alignment of interests with those of their clients and scheme members.