The Recoveries team at DWF are hiring for a Lead Collections Specialist to join their team in Leeds on a hybrid basis. Ideally we would like you to be present in the office 3 days per week, working at home for 2 days.
As a Lead Collections Specialist you will provide a high standard of service delivery, supporting colleagues in a volume, telephony based environment.
We actively encourage internal development and progression within the team and the wider business so there are genuine opportunities for growth for those that seek them.
- Supervise and support colleagues in a volume telephony based Collections & Recoveries environment
- Act as a responsible representative of the Firm and contribute, wherever possible, to the success of the business through the ongoing development of client relationships
- Work efficiently using the Case Management System working to fee targets and balancing regulatory requirements and commercial results
- Ensure the team adhere to relevant compliance policies
- Own a case load of more complex work within collections
- Support supervision/administration, including but not limited to team rotas, holidays and utilisation of resources.
Essential
- Excellent client/customer service skills
- The ability to prioritise and manage multiple tasks
- Previous Debt Recovery or Call Centre experience
- The ability to coach, mentor and give feedback to colleagues
- The ability to work well under pressure and to tight deadlines
We are committed to ensuring that each member of our team feels valued and duly rewarded during their time at DWF.
We are an equal opportunities employer that celebrates diversity and we are committed to creating an inclusive environment for all. We aim to create a positive experience for all candidates and offer any adjustments or additional support needed. If you're excited about the opportunity but your experience doesn’t align perfectly with all the requirements, please apply anyway. You may be the right candidate for the role or others across the wider team.
DWF is a leading global provider of integrated legal and business services. Our approach delivers efficiency, price certainty and transparency for our clients across the world without compromising on quality or service. Our purpose is to deliver positive outcomes with our colleagues, clients and communities and we foster a culture that places our colleagues at the centre of all that we do.
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