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Large Loss and Complex Claims Handler

Somerset Bridge Group
Newcastle upon Tyne, England
Full time
3 weeks ago
A fantastic opportunity has arisen for a catastrophic Injury claims handler with experience of independently handling motor claims in excess of £250,000 to join our team here at Somerset Bridge. We are a highly experienced and well-respected large loss team with a strong focus on developing our staff.

What you'll be responsible for:

  • Proactively managing your own portfolio of motor personal injury cases in excess of £250,000 from first notification onwards to achieve an optimum settlement.
  • Providing coaching, mentoring and training and acting as a referral point and mentor within Somerset Bridge.
  • Carrying out project work and keeping up to date with market trends and caselaw.


What you'll need:

  • Detailed knowledge of the Civil Procedure Rules, The Rehabilitation Code and the litigation process.
  • Ability to manage relationships with internal and external suppliers.
  • A strong understanding of indemnity and liability knowledge.
  • Be able to attend case conferences, trials and joint settlement meetings across the UK when required
  • Awareness of reinsurance procedures.
  • Effective communicator/negotiator.
  • Team Player.
  • Ability to manage change.
  • Integrity to follow compliance and legal issues within the motor insurance industry.
  • Attention to detail compulsory.
  • Ability to resolve complex claims by applying the appropriate expertise/good tactical awareness.
  • Proven ability to coach and develop claims staff.

Our Benefits

  • Hybrid working – 2 days in the office and 3 days working from home
  • 25 days annual leave, rising to 27 days over 2 years’ service and 30 days after 5 years’ service. Plus bank holidays!
  • Discretionary annual bonus
  • Pension scheme – 5% employee, 6% employer
  • Flexible working – we will always consider applications for those who require less than the advertised hours
  • Flexi-time
  • Healthcare Cash Plan – claim cashback on a variety of everyday healthcare costs
  • Electric vehicle – salary sacrifice scheme
  • 100’s of exclusive retailer discounts
  • Professional wellbeing, health & fitness app - Wrkit
  • Enhanced parental leave, including time off for IVF appointments
  • Religious bank holidays – if you don’t celebrate Christmas and Easter, you can use these annual leave days on other occasions throughout the year.
  • Life Assurance - 4 times your salary
  • 25% Car Insurance Discount
  • 20% Travel Insurance Discount
  • Cycle to Work Scheme
  • Employee Referral Scheme
  • Community support day

About Somerset Bridge Group

Somerset Bridge Group is dedicated to delivering fair products and innovative services in the insurance industry. Our group focuses on underwriting, broking, and claims handling to provide sustainable and innovative insurance solutions. Somerset Bridge Insurance Services Limited, operating under GoSkippy and Vavista, offers insurance coverage to over 700,000 customers. Somerset Bridge Limited handles underwriting and claims, processing almost 50,000 claims annually. Somerset Bridge Shared Services Limited provides essential support functions to ensure operational efficiency and compliance. With a strong commitment to values, culture, and customer service excellence, Somerset Bridge Group is recognised for its industry awards and growth. Join us to be part of a dynamic team that fosters creative thinking and personal development.
We are very proud to have been awarded a Silver Accreditation from Investors in People! We recognise that all of our people contribute to our success. That's why we are always looking for talented people to join our team - people who share our vision, who are passionate about what they do, and who want to be part of something special.
Equal Opportunity Employer
Somerset Bridge Group is committed to creating a diverse environment and is proud to be an Equal Opportunity Employer. We prohibit discrimination or harassment of any kind based on race, color, religion, national origin, sexual orientation, gender, gender identity or expression, age, pregnancy, physical or mental disability, genetic factors or other characteristics protected by law. SBG makes hiring decisions based solely on qualifications, skills and business requirements.


Application Deadline

June 27, 2025


Department

[SBL] Claims Technical Team

Employment Type

Permanent - Full Time

Location

Newcastle

Workplace type

Hybrid


Compensation

Competitive package


Reporting To

Save Apply
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