Summary
Landside Receptionist
Car Parks team, London Stansted Airport
Average 40 hours per week. Shifts are days and nights, from 0600 - 1815 or 1800 – 0615, including some weekends.
Permanent role
Salary - £27,311, rising to £30,241 after a 3 month successful probationary period, with effect from 1 October 2025. Additional 17. 5% shift pay applies.
Driving license required
Why MAG?
Every year, London Stansted Airport connects almost 30 million passengers with more than 190 destinations across the globe. Part of the largest UK owned airport operator group, MAG, London Stansted Airport supports over 11,600 jobs onsite and generates around £7.75bn each year for the region.
Sustainability is one of our core values, and it shapes everything we do. We're committed to protecting the environment and supporting our local communities. Our programmes include airport and airline decarbonisation, comprehensive education, skills and employment support and community engagement initiatives including volunteering opportunities.
At MAG, we recognise creating a first-class journey for our customers starts by creating a first-class career journey for our colleagues and we are committed to building inclusive environments in which our people can thrive. You’ll also have access to some great benefits including:
• Flexible and generous company pension plan with various company contribution options (up to 8%) that you can change to suit your personal needs
• 24 days holiday plus bank holidays
• Free parking
• Subsidised public transport
• Huge range of company discounts
• 2 volunteering days per year
• Free Virtual GP service, available 24 hours a day, 7 days a week
• Care Concierge service
The role
You will be welcoming passengers on arrival and on departure at the Meet & Greet parking reception, providing them with a first class customer service experience.
You'll be expected to provide Reception and Valet support; this will involve being comfortable with driving customers’ vehicles – ranging from the everyday run-around to the prestige.
Ensuring customers are checked in accurately using desktop and mobile check-in technology to reduce wait times, providing customers with all required information for a safe and smooth onward journey.
Recording vehicle observations for the purpose of revenue and damage claim protection.
Accountabilities:
• Correct use of arrival and return areas to include appropriate and frequent communication with colleagues and filing of keys, to ensure timely movement of vehicles to and from storage sites, whilst observing Health & Safety standards.
• Based on Arrival / Returns data, make logistical and immediate decisions to ensure a successful operation.
• Co-ordinate the safe movement of customer vehicles where necessary, including the utilisation of operational drivers via direct and key room communications.
• Under the direction of the Car Park Manager or Car Park Supervisor, attend to any vehicle movement or customer requirements.
• To be a multi-skilled team member, able to deliver all aspects of the car park operation and enabling our customers to receive a world-class service.
What will make you successful in the role?
• You should be a careful and experienced driver with 3+ years of driving experience and no more than 3 penalty points on your UK Driving License.
• Previous experience of working in a customer service role
• Excellent verbal and numerical skills
• Great organisational skills
• Ability to multi-task
• IT literate
• Ability to work as part of a team
• Experience of working under pressure in a fast-paced environment
• Problem solving skills
• Awareness of good Health & Safety practices
Equal Opportunities & Reasonable Adjustments
At MAG we believe in the importance of diversity & inclusion for all. We are committed to creating a workforce that is reflective of our society. As such we welcome applications from candidates from all backgrounds.
We’re also committed to well-being with a focus on mental health and supporting colleagues from underrepresented groups through our Colleague Resource Groups.
As a Disability Confident employer we are committed to creating an environment where candidates and employees can perform at their optimum. Please let us know if we can provide you with any reasonable adjustments to aid your application or interview process.
You can contact the team by emailing [email protected]
Our Colleague Resource Groups include: Women’s Network, Embrace - Race & Ethnicity Group, Fly With Pride (LGBTQIA+), Mental Health, Parent & Carers, Disabilities including neurodiversity
