Are you an excellent communicator with a strong work ethic and a methodical approach? If you have exceptional attention to detail and a conscientious attitude, then read on!
About the roleAn exciting opportunity has arisen for a permanent, full time position within our Laboratory Customer Support Team in Exeter. You will provide administrative support to the Laboratory and be an interface between the Laboratory and its internal, external and subcontract customers.’ You will receive a salary of £25,274 per annum (pro rata) plus excellent benefits.
What you'll be doing:
- Receipt and registration of samples received at the Laboratory for regulatory and for commercial purposes using LIMS Sample Manager.
- Running reports to monitor samples received, and act to resolve deviations or deficiencies to ensure that samples are analysed and reported according to customer expectations.
- Liaison with Laboratory customers (internal, external and subcontractors) to provide effective customer support such as the provision of pre-registered paperwork and bottles as required.
- Subcontracting of samples and completion of associated records.
- Liaison with subcontractors providing results and entry of returning sample data into laboratory systems.
- Display high standards of performance and quality control in keeping with a UKAS, DWTS and MCERTS accredited laboratory.
- Other office-based general administration as may be required.
- To undertake such other duties as required within the broad purpose of the job that may include out of hours or weekend working.
What we are looking for:
- 5 GCSE’s Grades A – C, including English and Mathematics or Science (or equivalent qualification)
- Scientific background is desirable
- Experience in an office administration role
- Experience in a customer facing role
- Work in a quality controlled area
- Successful participation in team-working
- Proven experience in using Microsoft Office packages, spreadsheets, and SharePoint
What's in it for you:
- Generous holiday allowance plus bank holidays
- A discretionary Bonus
- Competitive Contributory Pension
- Share-save Scheme
- Various health benefits
- Wellbeing support programmes
- A range of Group Discounts
- Cycle to Work Scheme
- Financial support services
- And plenty more!
If you are looking for a new challenge, please click apply now to be considered as our Laboratory Customer Support - we look forward to receiving your application.
Please note that the successful candidate will be subject to a mandatory DBS check as part of the onboarding process.
Be yourself, we like it that way. Together, we will build a culture of belonging, where inclusion is instinctive. Diversity is our strength and a reflection of our communities. We care, we value everyone, we celebrate uniqueness. Our core values which are essential to our success are: Be Rock Solid - Build trust and be trusted. Be the one we all look to and can depend on.Be You - We want you to bring your best everyday. Be yourself and make your mark in your individual way.Be the Future - Embrace change. Drive Progress. Own the challenge.
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