Role Overview
We are seeking a Junior Customer Engagement Assistant to support our customer engagement initiatives. In this role, you will assist with campaigns, communicate with clients and prospects, and help ensure a positive experience at every touchpoint. This is an ideal position for someone starting their career in marketing and customer engagement.
Key Responsibilities
- Support the customer engagement team in executing campaigns and initiatives.
- Communicate with clients and prospects via phone, email, and online channels.
- Assist in collecting feedback and monitoring customer satisfaction.
- Maintain accurate records of interactions and update databases.
- Help identify opportunities to improve customer experience and engagement.
- Collaborate with marketing and sales teams to support campaign objectives.
- Provide excellent customer service and represent the brand positively.
Requirements
- Strong communication and interpersonal skills.
- Friendly, professional, and approachable manner.
- Motivated, organised, and eager to learn.
- Ability to work effectively in a team and independently.
- No prior experience required – full training will be provided.
What We Offer
- Comprehensive training and mentorship.
- A supportive and collaborative team environment.
- Opportunities for career growth in marketing and customer engagement.
- Hands-on experience with campaigns and client interactions.
Ready to kick-start your marketing career?
If you are enthusiastic, ambitious, and ready to gain valuable on-site experience, apply today with your CV.
Job Type: Full-time
Pay: From £30,000.00 per year
Benefits:
- Additional leave
- Bereavement leave
- Company events
- Employee mentoring programme
- Enhanced maternity leave
- Enhanced paternity leave
- Free parking
- On-site parking
- Sabbatical
- Sick pay
Work authorisation:
- United Kingdom (required)
Location:
- Manchester M2 (required)
Work Location: In person
Application deadline: 31/08/2025
Expected start date: 01/09/2025
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