Invoicing and Accounts Assistant
Metro Rod LTD
Full time, permanent
37.5 hours per week
£25,077 (National Living Wage over 21) + benefits
Metro Rod work with the likes of Tesco, Marks and Spencer, Mitie, Clarion, Axa, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.
Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.
Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.
Main Purpose of the Role:
To manage Metro Rod invoicing for a variety of clients via their associated processes to ensure maximum invoicing month on month which in turn creates increased monthly cashflow.
What does it entail?
- Daily upload of invoices and financial information and cost breakdown.
- Liaising with different departments within Metro Rod and our franchisee network to ensure queries are promptly resolve.
- Communicating with the clients via telephone and email when required and ensuring that any queries are escalated and resolved promptly and professional.
- Work closely with credit controllers within the team to ensure accurate and timely invoicing of customers leads to maximised cash collection.
- Attending business and clients’ meetings to discuss current processes and potential improvements to the service being provided to them.
- To work cohesively within the Digital Team to ensure KPI targets are met within the team and across the business for our national account customers.
What do we look for?
- Experience working within a fast-paced office environment is essential.
- Strong Administrative background is essential
- Team player with excellent presentation, communication and interpersonal skills (both written and verbal).
- Experience working within a financial team is preferred, although a busy call-centre environment will be considered.
- SAGE/ NetSuite experience is beneficial but not required.
- Experience providing excellent customer service essential.
- Advanced literacy and numeracy with well-developed IT skills and understanding of complex digital technology and processes.
- Advanced competency in Microsoft Office including Word and Excel.
- Inquisitive mindset and approach.
- Attention to detail is essential, with good time management and ability to work under pressure.
What do you get?
- 25 days annual leave – plus bank holidays
- Royal London, Company Pension
- Group Life Assurance
- Additional Paid Leave / Special Leave
- Cycle to Work Scheme
- Company Events
- Laptop / Company Mobile
- Free Eye Tests / Subsidy for Glasses
- Free Standard Parking
- Employee Assistance Programme
- Occupational Health Support
- Employee Discounts Platform - Sodexo
