Internal Sales & Contracts Co-ordinator
At Pilot Group we believe in using technology to make the places we live and work SMART, SAFE and SUSTAINABLE.
Our businesses cover energy management, and traffic control systems, working across a wide range of commercial and industrial applications.
We achieve this by designing and investing in innovative products and solutions that reduce energy consumption and CO2 Emissions, enable management through data, and improve safety. We are committed to contributing to a low carbon future.
Our energy management system is a proven technology, reducing the gas consumption of our customers by an average of 43%. This year will see us enhance our product offering (energy measurement & analysis, Auditing, training etc) around a business all round utility spend, providing customers with products, but more importantly services that will allow them to become more energy efficient and ultimately reach net zero.
Role Purpose
The Internal Sales & Contracts Co-ordinator plays a vital role in supporting EMS’s mission to grow its service contract base, improve customer retention, re-engage clients, and identify opportunities for upgrades and remedial works. This role is primarily focused on renewing service contracts, proactively contacting customers, and converting lapsed or dormant agreements back into active status, whilst also uncovering and quoting for additional service enhancements that provide value to both the customer and EMS.
The successful candidate will be responsible for coordinating all renewal activity, issuing quotes for extra works, managing CRM records, and providing a smooth and professional sales support function. This is a sales-centric, customer-first role that offers a strong foundation for career growth in sales.
If you are passionate about making a difference to our environment and have the skills, knowledge and experience which are laid out below, we would encourage you to apply.
Main Responsibilities - Internal Sales & Contracts Co-ordinator
- Proactively manage the renewal cycle of service contracts, contacting customers ahead of expiry and issuing updated agreements.
- Engage dormant or lapsed customers to reintroduce EMS services, explain value propositions, and convert back into active agreements.
- Make outbound calls to existing and legacy customers to promote service renewals and identify opportunities for additional works.
- Support the preparation and delivery of commercial quotations and pricing for extra works, aligning with agreed margins.
- Respond to inbound customer queries regarding service agreements, commercial terms and contract documentation.
- Liaise with internal teams, including Technical, Operations and Sales, to ensure smooth handling of service-related proposals.
- Monitor and flag contract expiry dates and potential at-risk accounts to the Head of sales for prioritisation.
- Ensure all pricing, agreements and documentation comply with EMS policies and contractual obligations.
- Contribute to the development and improvement of internal sales tools, templates, and processes.
- Maintain accurate and up-to-date CRM records and sales pipeline, including renewal dates, customer conversations
Skills and experience
- Strong verbal and written communication skills
- Experience in sales development, customer retention, or contract renewal roles
- Proven ability to make outbound calls, handle objections, and influence decision-making
- Skilled at identifying upsell and reactivation opportunities during customer engagement
- High level of attention to detail and accuracy in managing commercial documents
Benefits
- Opportunity to buy additional holidays
- Life Assurance
- Healthshield – health cash plan that allows you to claim healthcare costs
- Salary Sacrifice Savings Scheme
- Regular charity events
- Informal, supportive and friendly team
Recruitment Agencies;
The Pilot Group operates a strict PSL and will not accept any unsolicited CVs sent to any member, employee, representative or business unit of the Pilot Group. Any unsolicited introduction will be treated as a CV ‘sent in kind’ and as such The Pilot Group rejects all liability to pay any such fees for an unsolicited introduction.
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