Insurance Adviser - Life Insurance, Critical Illness Cover & Income Protection
Job Description
We are looking for an exceptional candidate to join our growing team. As part of the Adviser team, you will be providing independent expert advice to the people of the UK, helping to protect the things that matter most in life, such as their family, their home and their income; achieved by arranging Life Insurance, Critical Illness Cover and Income Protection solutions.
Basic Salary of £32,500 with uncapped commission and a proven OTE of £45,000-£60,000.
Cores Duties - Summary:
- Advise clients regarding their Personal Protection needs (e.g. Life Insurance, Critical Illness Cover and Income Protection).
- Source the most appropriate cover and carry out tailored quotations for customers based on their circumstances and requirements.
- Your research will involve liaising with Underwriters regarding factors that could have an impact on policies; hazardous occupations or hobbies, health conditions, medical history etc.
- Apply for cover and manage applications with each respective insurer.
- Respond to and follow up sales enquiries by post, telephone and email.
- Produce accurate policy and customer documentation at the point of sale to comply with the companies’ regulatory framework.
- Provide the highest levels of customer service and advice to produce and retain business.
- High level of pipeline management, ensuring your client’s are kept up to date of their ongoing enquiry.
- The role is telephone-based servicing clients across the UK. This is NOT a typical Call Centre role.
It’s important to always have a high regard for compliance within a FCA regulated business and adhering to all legislation and regulatory guidelines, including resolving customer’s dissatisfaction appropriately and log all instances of dissatisfaction reported to you.
Skills and Experience - Essential:
- Previous Insurance experience essential.
- Excellent Communication skills, both written and verbal.
- A high level of customer care and prioritising of customer’s needs.
- A ‘can do’ approach in finding a suitable, tailored solution for each client.
As we are regulated by the FCA we are unable to accept applications from anyone with a history of bankruptcy, IVAs, CCJs or those with a criminal record.
Competencies:
- Excellent written and verbal communication skills, able to demonstrate an outstanding telephone manner.
- Strong commitment to delivering exceptional customer service.
- A proven track record in working efficiently with attention to detail and adherence to process.
- Demonstrates reliability, transparency, and honesty.
- Excellent time management skills, able to plan your duties within your day.
- Excellent organizational skills and capable of multi-tasking to tight deadlines.
- Co-operates well with others, adapting to a team ethos, always showing team spirit.
- Demonstrates problem solving attributes when required.
Working Hours:
- 37.5 hrs per week on a flexible basis (No weekends!)
- Normal business hours are: Monday - Friday, 9:30am-6:00pm.
- One day each week will vary from this, working 11:30am-8:00pm.
- Hybrid working option (working 2 days at home and 3 days in the office) can be made available to those wishing to do it, after probation period.
- This role is office based, working at The Maltings, East Tyndall Street, Cardiff, CF24 5EA
Pay and Benefits:
- £32,500 basic salary per annum + bonus (OTE £45,000 - £60,000).
- Uncapped Commissions – the more policies you arrange, the more commission you will earn.
- 28 Days Holiday plus Extra Annual Leave as a Loyalty Day for each year of service (capped at +7).
- Additional Annual Leave day on your Birthday.
- Option to sell/buy additional Annual Leave.
- Free access to a range of benefits under the company’s Health Cash Plan which can be used across a range of areas including: optical, dental, complementary therapies and counselling.
- Free on-site gym with 24 hour access.
- Free on-site parking.
- Free daily shuttle bus transfer from Cardiff Central Station to the office.
- Option to take partial Annual Leave (as opposed to only Half or Full Days).
- State of the art office space, with a fun and lively atmosphere.
- Annual Awards Ceremony to recognise achievements and excellence from our employees.
- Staff Events throughout the year inc. a Social Calendar.
- All-expenses-paid Christmas Party.
- Free hire of Brompton Bikes to use to and from the office.
About Us:
Vita provide independent expert advice to the people of the UK, helping to protect the things that matter most in life, such as their family, their home and their income; achieved by arranging Life Insurance, Critical Illness Cover and Income Protection solutions.
Since 2010, we’ve arranged over £1 billion of cover for our customers with the top insurers in the country, including Legal & General, Aviva, Zurich, AEGON, LV=, AIG Life plus many more.
Our customers are at the heart of everything we do and we pride ourselves on being a pleasure to do business with. Why not view our Feefo page to read what our customers are saying about us?
Job Types: Full-time, Permanent
Pay: £32,500.00-£60,000.00 per year
Additional pay:
- Bonus scheme
Benefits:
- Additional leave
- Casual dress
- Company events
- Company pension
- Free parking
- Gym membership
- Health & wellbeing programme
- On-site gym
- On-site parking
- Sick pay
Schedule:
- 8 hour shift
- Monday to Friday
- No weekends
Experience:
- Sales: 2 years (preferred)
- Organisational skills: 2 years (preferred)
- Insurance Adviser: 2 years (preferred)
Work Location: In person
