Easy Bathrooms is the UK's largest combined bathroom and tile retailer, offering luxurious yet affordable bathrooms to both consumers and trade customers. With a network of market-leading showrooms and a robust e-commerce platform, we are the go-to brand for all bathroom and tile needs.
Our Vision is to continue our impressive growth trajectory and maintain our position as “the” go-to brand for bathrooms & tiles.
Role overview:
As the Installations Compliance Administrator at Easy Bathrooms, you will ensure our installation projects comply with industry regulations, customer expectations, and our quality standards. Collaborating with various teams, you will develop, implement, and monitor compliance procedures, providing guidance to installation teams.
Key Responsibilities:
- Understand how we deliver the Easy Bathroom experience to our customers
- Help to ensure the customer/ Installer is always kept informed in relation to their project activity
- Learn how to order and book delivery of products in line with the installation
- Learn how to process and manage customer projects through to an installation start date
- Learn and undertake project management in conjunction with other colleagues
- Learn and utilise a Customer Relationship System (CRM) - currently the order book and simply install processes.
- Learn how to Identify and report concerns during the installation sale/survey return and communicate effectively to the relevant parties
- Learn how to problem solve and reach resolution with customers/installers and store concerns promptly.
- Develop communication skills using verbal, written and system-based contact methods
- Learn and understand how to confirm orders/dates/ waste (HIPPO)
- Control process with third parties/customers and installers.
- Learn how to hand a completed project ready inclusive of -Day 10 finance checks to the installation team.
- Maintain CRM / Calendar and Order book information in line with installation stages
- Maintain and keep up-to-date Installer database information working with finance / third-party data storage to ensure compliance is adhered to.
Skills & Qualifications:
- Must Have Experience Working With Bathrooms.
- Strong understanding of customer service principles.
- Previous experience in project coordination or management is preferred.
- Familiarity with Customer Relationship Management (CRM) systems.
- Excellent problem-solving skills.
- Effective communication skills, both verbal and written.
- Ability to manage multiple tasks and projects simultaneously.
- Detail-oriented with strong organizational skills.
- Ability to work collaboratively with a team.
- Knowledge of compliance and data management practices is a plus.
We can offer you:
A range of benefits such as an employee assistance program, referral scheme, employee discount and many more!
Job Types: Full-time, Permanent
Pay: £28,000.00 per year
Benefits:
- Canteen
- Casual dress
- Company pension
- Employee discount
- Free on-site parking
- Referral programme
- Store discount
Schedule:
- 8 hour shift
- Day shift
- Holidays
- Monday to Friday
- No weekends
Experience:
- CRM software: 1 year (preferred)
- Administrative: 1 year (preferred)
- Management / Project Management: 2 years (preferred)
- Bathroom: 2 years (preferred)
Work Location: In-person, Wakefield Head Office (Calder Park)
