Infrastructure Engineer

Job Description

We are now recruiting an Infrastructure Engineer to be primarily responsible for delivery, support and maintenance of the AJ Bell Infrastructure across multiple sites in the UK. 

The role also involves documenting, delivering, maintaining and supporting the infrastructure.

The Infrastructure Engineer co-ordinates, plans and executes infrastructure changes and maintenance.

What does the job involve?

• Deliver infrastructure changes, updates and upgrades as well as infrastructure elements of change projects or product releases.
• Document infrastructure solutions, changes and maintain appropriate IT controls.
• Maintain infrastructure to maximise systems availability.
• Monitor the health of the infrastructure to identify and predict any service impact and respond to the monitoring to maintain service performance.
• Monitor the capacity of the infrastructure and plan for increased demand to maintain service performance.
• Assist other IT staff members with investigations of problems occurring on the various systems, playing a part in resolving IT incidents in a timely manner.
• Maintain asset records for infrastructure assets ensuring they are up to date and accurate.
• Ensure compliance to the infrastructure standards.

Competence, knowledge and skills

• Experience in an Infrastructure Engineer or Sys Admin role, preferably gained in a FS or e-commerce environment
• Experience delivering & maintaining on VMC and VCF
• Experience delivering & maintaining a LAN and SD WAN
• Experience delivering & maintaining hosting in AWS
• Experience delivering & maintaining on TKG beneficial
• Experience delivering & maintaining Hyperconverged infrastructure beneficial
• Experience delivering & maintaining Fortinet or similar firewalls
• Relevant degree (or equivalent) beneficial

Technical

We utilise a broad technology stack in the Infrastructure team, so we're looking for individuals with skills and experience across the below.  Is it not necessary for candidates to have worked across all of these, but it is advantageous to have demonstrable talent with the majority.

• VMware - ESXi, vROps, vRA, NSX, vRNI, vRLI, HCX
• SD WAN
• Fortinet firewall products.
• Linux server configuration and management
• SolarWinds, Zabbix, Opsgenie monitoring software.
• iSCSI SAN technology, Dell EqualLogic & NetApp SANs
• Microsoft Windows Server
• ADFS, SSO, MFA
• Microsoft Exchange Server
• Office 365
• Windows VDI, VMware Horizon
• Cisco certification (CCNA, CCNP, CCIE etc.)
• Capacity monitoring and planning
• ITIL
• AWS and or Azure (desirable)

Personal and other skills

• Able to manage complexity: Accepts and works with ambiguity and complexity; Learns from past experiences and translates this into action; Shares information appropriately, getting their message across; Makes the complex simple for others
• Demonstrates self-awareness: Recognises influence and impact of own attitude and behaviour on others; Is self-motivated, looks for new types of work or training to improve knowledge, skills and expertise; Is able to challenge others in an appropriate way
• Focus on our customers: Agrees realistic outcomes with customers and manages their expectations, in line with SLA’s
• Know the business: Has a strong operational focus, focusing on the task at hand; Encourages co-operation across team and other business areas; Understands what the business is trying to achieve and is able to communicate it clearly to others; Effectively identifies and manages risks in own team
• Engage others: Provides helpful feedback to others to improve service
• Make good decisions: Breaks down information and problems effectively to find solutions; Can influence others using logical argument; Considers the wider business impact when making decisions (e.g. other teams); Makes good objective decisions, even when full information is not available
• Make improvements: Seeks ideas from others to improve established ways of working; Discusses change in a positive way; Is curious and generates new ideas for own area of work
• Work as a team: Builds team spirit and creates a positive work environment; Works across teams to build relationships

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 561,000 customers using our award-winning platform propositions to manage assets totalling more than £89.5 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1,500 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years and in 2024 named a Great Place to Work®.

At AJ Bell you can expect a friendly working environment with a strong sense of teamwork, we have a great sense of pride in what we do, and this is reflected in our guiding principles.

What we offer:

• Starting salary £45,000 - £55,000k (DOE)
• Starting holiday entitlement of 25, increasing up to 31 days with length of service and a holiday buy and sell scheme
• A choice of pension schemes with matched contributions up to 6%
• Discretionary bonus scheme
• Annual free share awards scheme
• Buy As You Earn (BAYE) Scheme
• Health Cash Plan – provided by SimplyHealth
• Discounted private healthcare scheme and dental plan
• Free onsite gym
• Employee Assistance Programme
• Bike loan scheme
• Sick pay+ pledge
• Enhanced maternity, paternity, and shared parental leave
• Loans for travel season tickets
• Death in service scheme
• Paid time off for volunteer work
• Charitable giving opportunities through salary sacrifice
• Calendar of social events, including monthly payday drinks, annual Christmas party, summer party and much more
• Personal development programmes built around you and your career goals, including access to personal skills workshops
• Ongoing technical training
• Professional qualification support
• Talent development programmes
• Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
• Monthly leadership breakfasts and lunches
• Casual dress code
• Access to a range of benefits from our sponsorship deals

Hybrid working:

At AJ Bell, our people are the heart of our culture. We believe in building strong connections by working together. That's why we offer a hybrid working model, where you’ll spend a minimum of 50% of your working time per month in the office. For new team members, an initial period will be full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.

If you like the sound of the above, or just want to know more about the company and the role, we'd love to speak to you.