Company Description
Come join us and make a difference in the world!
Discover more at www.necsws.com
NO AGENCIES PLEASE
Job Description
We’re on the lookout for someone who is passionate about Infrastructure back up, and all things related. The individual will be involved in providing high quality Infrastructure backup support to a large multi-client community as part of a customer focused backup support team. They will also support MS Windows server and will need good understanding of Unix and Linux technologies. This individual will play a pivotal role, alongside the rest of the team, to ensure the effective operation and availability of the backup Infrastructure for both external and internal customers.
Essentially, we’re looking for an individual who will be able to deal with support calls, implement technical change and complete project work for clients (working to contracted SLAs and OLAs). Ideally we’d love someone who could work 2-3 days per week from on of our main offices – and the rest from home. Our offices include:
Bracknell
Hemel Hempstead
Nottingham
Hartlepool
Alderley Edge
Worcester
ROLES & RESPONSIBILITIES
Providing day to day global operational activities for Backup/Recovery teams including administering Enterprise Backup/Restore and Archival and Retrieval
Utilising good verbal and written communication skills, problem solving skills, customer service and interpersonal skills
Ensuring all support calls are dealt with within the SLA timescales
Responsible for capacity planning and performance analysis of backup and recovery infrastructure
Creating and Managing Dataset, Schedule and Retention Policy. Monitoring AVAMAR backups and recovering failed backups
Configuring/Managing VMware, OVM & OSSP backups
Ensuring backup of critical system/application infrastructure via Avamar
Responsible for advanced troubleshooting of Backup/Recovery related issues
Proactive backup maintenance of systems, installing patches, upgrades etc
Carrying out all backups and log checking
Working Independently and managing your own time
Identifying, interpreting and evaluating system and network requirements
Able to produce reports from Avamar to assist in backup success/failure, capacity planning and consolidation
Occasional travel and work at other NEC Software Solutions sites across the UK as required
Qualifications
Essential
Most recent role must have been based in backup technology
Extensive Experience with both creating and modifying backup policies and configuring new and existing backup clients
Demonstrable Experience on Enterprise Level Backup Systems
Experience providing support to both internal and external stakeholders.
Hands on experience with Multi Site Replication
Eligible for Security Clearance
Experience or Exposure to Windows
Hands on experience with GUI or CLI
Recent working experience with vSphere
Desirable
Experience working within an ITIL Environment
Experience or Exposure to Linux
Experience with the support of backup of clients for multiple operating systems (Windows/Linux/OSSP) and applications (SQL/Oracle/mysql)
Hands on experience, or knowledge of Dell Avamar Systems
Experience working within a large scale Data Centre Environment
Basic Understanding of Network Infrastructure – i.e. Routing, DNS
Additional Information
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
- Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
- 25 days paid holiday with the option to buy/sell (FTE)
- 4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
- A Group Pension Plan with fantastic employer contributions up to a maximum of 8.5%
- A selection of flexible benefits to suit your individual needs
- All colleagues get free access to LinkedIn Learning. Over 15000 courses covering a huge breadth of subjects. Learn about what you like, when you like, how you like.
OTHER INFORMATION
- Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Documentary evidence will be required.
- All offers are subject to satisfactory vetting, references and occupational health checks.
- Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities. If you require any reasonable adjustments or have specific accessibility needs during the recruitment or interview process, please feel free to share these with us. We are committed to ensuring an inclusive and accommodating experience for all candidates.
Who We Are:
We’re NEC Software Solutions (part of global tech giant NEC Corporation). While you read this ad, our software is helping to dispatch ambulances, support families, keep trains on the move, locate missing people and even test the hearing of newborn babies.
Working with us, you’ll be helping our 3,000+ employees push the boundaries of what’s possible and support amazing public services.
We work with governments, hospitals, police forces, housing providers, local authorities and more. We help them pay financial support faster, speed up treatments for patients and respond to emergencies in the right way. The more we do, the more our customers can do for others. And together, we make a world of difference.
We’d love your help. And we’ll support you all the way.
