Do you have a passion for helping those in need of a little help? Do you have experience and thrive on providing support and guidance to the vulnerable, developing plans to improve and self-actualise, all with patience and positive attitude? If so, we want you to join an organisation certified as a Great Place to Work!
About the Role: As an Independent Living Advisor (Support Worker) you’ll provide a tailored service and customer-focused approach to customers living in our Independent Living Schemes and general needs properties. You will manage a caseload of support cases including long-term, short-term and social isolation case, regularly carrying out support assessments and reviews to establish customers’ needs.
Key Responsibilities: The role generally involves working with our most vulnerable customers in the over 50 age group, so experience in this area would be helpful. A good understanding of the safeguarding vulnerable adults procedures and the confidence to signpost customers to other services would also be desirable. Liaising with internal and external agencies in the community, with the wider Independent Living Scheme team, is key to providing a customer-focused and integrated service. Therefore, strong communication and inter-personal skills are essential.
What We're Looking For: To be successful here, you’ll need to genuinely care about people - a friendly and approachable person who prefers working together to solve problems rather than telling people what to do. You’ll need to be hardworking, resilient and be confident enough to make decisions and take action when needed.
You will be someone who:
- Has experience working with older and vulnerable people, as well as time in a customer-focused environment
- Is curious and does not shy away from having difficult conversations
- Has excellent knowledge of safeguarding procedures
- Is proficient in the use of computer applications, such as Outlook, Word and other Microsoft applications.
- Ideally has spent time working within a social housing organisation
- Is enthusiastic and has a positive problem-solving nature
- Brings a commitment to our DNA and will be a great ambassador for Bromford.
Additional Information: This role is full time and permanent, working in our schemes in the Mangotsfield, Wick & Marshfield (BS16 9JG) areas. Regular travel is required, so you will need access to a car and a full driving licence. The role is subject to an enhanced DBS and adult barred list check.
Ready to Apply? If you're passionate about making a difference and meet the criteria above, we'd love to hear from you! Apply now and take the first step towards a rewarding career with Bromford.
Application Deadline: The closing date is Sunday 22 June with interviews taking place on Monday 30 June 2025, at our Riverside Court Office, Chipping Sodbury.
Your previous experience may be in roles such as housing manager, housing officer, estate management, tenancy officer, amongst others.
