General information
Name HR Associate Manager, EMEA Location 70 St Mary Axe, London Business unit FU-HR Department Working time Full-Time Type HR Shared Service CenterDescription & Requirements
About Us Founded in 1999 and listed on NASDAQ in 2003 and HKEX in 2021, Trip.com Group is a leading global travel service provider comprising of Trip.com, Ctrip, Skyscanner, and Qunar.Across its platforms, Trip.com Group integrates travel resources from industry partners and helps travellers worldwide pursue the perfect trip with exceptional travel products and services.
We have four Customer Service Centres for Trip.com established in Japan, Korea, the UK, and the Philippines, providing 24/7 customer service in 19 different languages.
We have more than 30,000 employees scattered across 30 countries in Asia, Europe, the Americas, and Oceania, striving to expand our global markets and aiming to be the world’s leading and most trusted family of online travel brands that aspire to deliver the perfect trip at the best price for every traveller.
Our company has experienced significant growth in the EMEA region over the last five years, and we have plans for further expansion. We are seeking an experienced and detail-oriented HR Operations Associate Manager to lead the execution of HR operational processes and services across the employee lifecycle, reporting to the HR Ops Lead. This role is critical in ensuring consistent, efficient, and compliant delivery of HR services while driving process improvement and enhancing the employee experience.
As a key member of the HR Ops team, you will manage daily operations, guide a team (where applicable), and collaborate closely with HR Business Partners, Payroll, Legal, and COE to ensure smooth execution of HR activities in alignment with local legislation, company policy and global standards.
In this Role, you’ll get to:
- Lead end-to-end HR operations, including onboarding, off-boarding, data changes, and document management
- Ensure accuracy, confidentiality, and high service standards across all HR transactions
- Maintain and improve SLAs, KPIs, and overall service delivery
- Ensure compliance with employment laws, GDPR, and internal HR policies
- Develop and review HR policies, SOPs, and support audit and compliance activities
- Maintain accurate data in HR systems (e.g., Workday, SuccessFactors) and support system improvements
- Produce HR reports and insights to inform decision-making
- Oversee payroll and benefits coordination with internal teams and external vendors
- Update and maintain employee records for compensation, leave, and benefits
- Identify and implement process improvements and support HR transformation projects
- Partner with HRBPs, managers, and employees as a trusted HR operations advisor
- Support or coach junior HR team members as needed
- Build strong cross-functional relationships to align on priorities and resolve issues
- Bachelor’s degree in Human Resources, accounting, or a related field.
- Minimum of 15 years in HR operations, with at least 5 years in a managerial role.
- Strong knowledge of employment laws and regulations in EMEA local countries.
- Proficiency in payroll systems, HRIS, and other HR management systems.
- Ability to analyse complex information and translate it into clear, actionable policies, procedures and SOPs.
- Strong attention to detail and organisational skills with critical thinking.
- Excellent interpersonal skills and the ability to work collaboratively with all levels of the organisation.
- CIPD HR certification
- European languages or Mandarin are a bonus
- Customer service industry experience is a plus but not essential
- Our rapid business growth in global offers abundant career opportunities at various levels and in multiple functions
- Internal transfer is encouraged, and global job rotation program enable you to pursue a global career path and make global impact
- We provide learning opportunities to further your career in areas of leadership capability, soft skill and professional expertise.
- We encourage flexible work arrangement
- Have fun with company-sponsored greetings and activities at holidays, birthdays, and colorful team events.
Click the link to learn more about What makes Trip.com Group a leading global travel service provider?
Click the link to learn more about This is a Trip Where Both Your Career and Life Can Flourish!
Find out more job opportunities at https://careers.trip.com
Have a good trip, and see you soon!
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