Job Title: Housekeeping Supervisor
Reporting to: Housekeeping Manager / Assistant Housekeeping Manager
Responsible for: Room Attendants & Porters
Overall Objectives: Support the Housekeeping Manager with responsibility for all housekeeping operations in terms of People, Quality and Profit.
Primary work area: Rooms, Public areas
To provide leadership and encourage effective teamwork, and a commitment to training and development of all team members, to support the delivery of the best possible guest experience.
The Hotel
The Hampton by Hilton Bath City opened its doors in February 2022, containing 202 bedrooms within six storeys is within a UNESCO World Heritage Site, perfectly situation to bring life and vibrancy to the Bath Conservation Area.
The hotel includes a lobby bar, 24-hour snacks and gym at street level, improving the public realm, the local streetscape and the views from the hills. The building façade has been designed to maintain and complement the character and high-quality architecture of the area whilst bringing a modern twist. Our priority is on delivering an exceptional guest experience in a beautiful hotel.
Responsibilities and Duties:
People
· To induct and train all housekeeping team members, in order to build and maintain an effective housekeeping team
· Provide day to day operational support to the housekeeping team members
· To recognize and reward team members for exceptional performance
· Drive all Housekeeping KPIs related to quality (TripAdvisor, Booking.com Cleanliness etc).
· Encourage and mentor the team in the delivery of business objectives and their own personal development
· To support the Housekeeping Manager/Assistant by providing constructive feedback to team members
· To always display hotel culture & values
· To create a culture of ineffective communication in the business through daily, weekly, monthly meetings, ensuring that team members have the information needed to fulfill their roles and that it is applied in the business
· Delivering relevant operational training as required
· Flexibility to respond to a variety of difficult work situations
· As a departmental leader you are required to be a leader in all areas of the business including positive attitude and behaviour, leading by example, being a role model.
· Ensure all laundry operations and processes are maintained to the highest standards.
Quality
· To engage with guests, members, VIPS etc.
· To drive service standards to ensure guest expectations are met and exceeded
· To ensure consistent supervisory presence and support for staff and guests
· To understand all systems in the hotel relating to quality standards, controls, and strategic management of the business
· To audit, monitor and maintain high standards across all departments, including service, cleanliness, and maintenance
· To ensure that Lost Property standards are implemented, trained, and adhered to across all departments
· To complete weekly and monthly tasks to a high standard such as mini bar controlling, laundry controlling, etc.
· To understand and have a working knowledge of all current Health and Safety policies and processes
· To ensure that Health and Safety policies are implemented and adhered to, including company policies, local requirements, and statutory requirements e.g. food safety, fire, etc
· Ensure all linen is cleaned to the correct standard.
· Ensure all linen is stored correctly and accounted for, with losses kept to a minimum.
· To engage with guests, members, VIPS, etc as a hotel ambassador
· To drive service standards to ensure guest expectations are met and exceeded.
· Counting and distributing all clean Linen, and all housekeeping supplies to all areas within the hotel.
· Distribution, making up and removal of any extra beds and cots according to Hilton standards.
· To ensure that chemicals and cleaning products are used and stored correctly.
· Clean carpets and upholstery with the Steam Machine.
Profit
· To manage and control housekeeping costs where required
· To ensure appropriate controls and procedures are in place to minimize refunds, allowances, and loss of revenue
· To record and store Guest Lost Items securely and efficiently
· To ensure any losses are investigated, addressed and actions in place to prevent reoccurrence
Other
· Support in all areas of the business, including operations
· All other reasonable duties assigned by hotel management
Job Type: Full-time
Pay: £13.25 per hour
Expected hours: 40 per week
Benefits:
- Company pension
- Employee discount
Work Location: In person
Reference ID: HAMP_HKSUP
