Housekeeping Porter - JW Marriott Grosvenor House

EXPLORE MARRIOTT – Housekeeping Porter

Marriott International portfolio of brands includes both JW Marriott and Marriott Hotels.

JW Marriott is part of Marriott International's luxury portfolio and consists of more than 110 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you’re happy, our guests will be happy. It’s as simple as that. Our hotels offer a work experience unlike any other, where you’ll be part of a community and enjoy a true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can really pursue your passions in a luxury environment. Treating guests exceptionally starts with the way we take care of our associates. That’s The JW Treatment™.

Grosvenor House Located on Park Lane in the heart of Mayfair, our distinguished 5-star hotel offers exceptional accommodation, epicurean delights and sweeping views over Hyde Park. This grand 5-star hotel celebrated its 90th anniversary in 2019. JW Marriott Grosvenor House London welcomes celebrities, royalty and business leaders to Mayfair throughout its history and continues to do so. London is on the doorstep, the hotel is a stone’s throw from Bond Street, Knightsbridge, Regent Street, Buckingham Palace, V&A, Natural History & Science museums and the West End. Our guests are able to experience modern luxury in a place where they can be mindful and present, and indulge in the inspired service and nourishing surroundings.

We are currently recruiting for Housekeeping Porter to ensure guests expectations are exceeded by performing all assigned tasks effectively and efficiently; and providing hospitable service. Join our amazing and diverse team and grow your career with Marriott International, the world’s largest and most celebrated hospitality brand.

The impact you’ll make

When a guest walks into any of our rooms – imagine that first look around they take. Followed by that sigh of relief because they’ve arrived to their home away from home, be it for a night or a week, and it’s perfect. Everything is exactly in its place.

Crisp, pressed linens. Perfectly placed pillows. A sparkling mirror. Every detail adding up to an experience our guests feel great about because they know they’re in good hands while staying with us. That’s the impact you make with your efforts, which become even bigger when those experiences add up and create a loyal customer.

WHAT WE'RE LOOKING FOR

• Previous experience working within a housekeeping environment preferred.
• Pro-active and reliable
• Personable and people orientated demeanor.
• Able to work independently and within a team.
• Hardworking
• Attention to detail required.
• Time management

POSITION SUMMARY

• To maintain the highest level of cleanliness in the area you are responsible for, including furniture, fixtures, and fittings. Always follow the routine cleaning schedules, checklists and procedures.
• Greet all guests and co-workers in a hospitable manner, using appropriate and professional language and in the case of the guest, using the guests’ name as often as possible if known.
• Anticipate guests' service needs. Ask questions to better understand their needs and watch/listen to guest preferences, acting on them whenever possible. Engage guests in conversation regarding their stay, property services, and area attractions/offerings.
• To be empowered to deal with guest problems, through using the LEARN process, and seeking advice when unsure what to do.
• Ensure readiness and preparation for work, e.g., filling cart with supplies, making sure area and stores are prepared.
• Identify and report maintenance issues in public areas, guest rooms or back of house as applicable. Ensure this is done urgently if required.
• Respond promptly and positively to requests from guests, Front Desk, or At Your Service requests.
• When entering guests’ rooms, follow company standards and announce self on entry.
• To ensure compliance with quality assurance standards, (including the brand standard audit and Forbes), company standards and external regulations.
• To be responsible for the safe keeping of all keys and phones assigned and keep them secure until the end of shift.
• Ensure lost property procedures are being followed.
• To be mindful of your surroundings and to make sure all equipment is handled, stored, and used correctly and safely. Protect company tools, equipment, machines, or other assets in accordance with company policies and procedures.

REWARDS FOR WORK… BENEFITS FOR YOUR LIFESTYLE

As a world-class leader in the travel industry, there’s no better place than Marriott International to make your mark. Joining us, you’ll get to entertain and meet people from all over the world as you build your experience. You’ll find a place where your personality and ideas are appreciated just as much as the work you do. You’ll grow through opportunities to explore the business, opening yourself to various career options. If you have the natural ability to communicate and enjoy working with others, we welcome you to join our global family.

We’ll support you in and out of the workplace by offering:

• Team-spirited co-workers
• Encouraging management
• Wellbeing programs
• Comprehensive Training and Development program
• Meals at work
• Uniform
• Awards and recognition celebrations and many more….

Our highest priority is making you feel as welcome as our guests. We want you to know you’re important to us and that you’ll make an impact in your role, and for that, you’ll be appreciated and valued.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.

Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of “Wonderful Hospitality. Always.” by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that’s synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.