The Inn at Grasmere is located in the centre of Grasmere with 49 bedrooms and two sister hotels in the area.
Live in/Live out full-time positions available.
Live out part-time positions available.
The Ideal Person …
- Someone who has previous experience in reservations or a reception role
- Possess excellent guest focus and a real passion for hospitality.
- Have an excellent telephone manner and exceptional customer service skills
- Someone with eye for detail and procedures, have the ability to be efficient under pressure and be able to multi task.
- Excellent organisational skills
- Ideally have experience with Rezlynx booking system
- The ideal candidate must be flexible and be able to work under pressure.
- Someone who understands that customer service is important to our business and that all guests receive a warm and personalised welcome, maintaining the personal touch.
- A strong communicator with guests and fellow employees.
As a receptionist, your key responsibilities will involve…
- To provide a courteous and co-operative service to customers at all times, whilst maximizing revenue through proactive sales
- Comply with all necessary billing procedures as well as internet and email procedures to ensure sensitive information is protected where necessary
- Organise the planner for maximum availability
- Daily reservation checks
- Managing all third party websites
- To ensure enquiries dealt in a professional and timely manner
- All appropriate departments are to be informed of any guest special requirements/needs
- Up-selling products and upgrade
Live out wages are at the higher amount.
Job Types: Full-time, Part-time
Pay: From £12.50 per hour
Expected hours: 16 – 48 per week
Benefits:
- Discounted or free food
- Employee discount
- On-site parking
Work Location: In person
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