Role: HomeLink Advisor
Contract Type: Permanent
Working Hours: 37 hours per week, Monday – Friday between 8.30am-4.50pm
Worker Hybrid Worker
Salary: Grade D - £25,992 - £26,835 per annum
Location: Harvey Road, NG8 3BB
We’ve got an exciting opportunity available for talented individuals to join our workforce - perhaps this is the opportunity you’ve been looking for? Read on to find out more…
Working for Nottingham City Council has great benefits. As well as competitive pay, great leave entitlement, and access to a generous pension scheme, we strive to create an innovative, inclusive, and progressive work culture where everyone is supported to do and be their very best.
In return, we are looking for people like you - people who are innovative, driven, and committed to serving and improving Nottingham. So, if you are passionate about making a difference to the lives of those who live and work in our city, we want to hear from you.
* You can read more about the different benefits offered to colleagues working for Nottingham City Council here.
About the Role
As the Homelink Advisor, you will be verifying the eligibility of applicants joining the housing register whilst ensuring applicants are placed within appropriate priority bands according to the allocation policy and providing quality customer advice on a wide range of housing options.
You’ll be responsible for the preparation of the weekly advert for all available properties, across the partnership and applying the correct eligibility criteria to all advertised properties, and maintaining effective liaison and relationship building with internal and external representatives.
About You
The ideal candidate will have:
- Experience of working in a housing environment and an ability to learn.
- Ability to make accurate and timely decisions, often in pressurised situations and to act tactfully and with sensitivity and courtesy at all times. Particularly regarding qualification and eligibility of applicants for social housing in accordance with allocations policy.
- Demonstrated a firm but fair approach to managing, customer services and relationships whilst maintaining a professional attitude. Evidence of carrying out individual assessments to determine, qualification, eligibility for social housing.
- Demonstrated capacity to effectively organise and use initiative to prioritise workload to ensure that tasks are completed efficiently and on time.
- NVQ Level 2/3 in Housing Management, or willing to work towards a qualification. Or a part qualification of the Chartered Institute of Housing.
- Good interpersonal skills and a proven ability to communicate effectively at all levels.
You can find the job description for this post here
Please ensure you demonstrate clearly how you meet the 6 requirements listed above in your CV & supporting document.
At Nottingham City Council we believe that work is what you do, not where you do it. We offer different working arrangements, depending on the role, including hybrid working. Further information on Worker Types and what these mean in terms of how and where you work can be found on the additional information for applicants page.
Closing Date: Closing Date:24 June 2025 (midnight)- Please note there may be occasions where we close the advert before the closing date and we encourage you to apply as soon as possible.
Interviews will be held on: 3 July 2025– Please note this is subject to change
Please note, this opportunity is open to new applicants only and we will be unable to accept applications from candidates who applied for this role (5220) previously.
If you have any queries relating to the role or wish to get an update on your application, please email our Housing Services Recruitment team [email protected]
If you have any technical issues when completing your application, please contact our Employee Service Centre: https://emss.org.uk/support
By applying to this job, you agree to our Terms & Conditions.
Thank you for your interest in working for Nottingham City Council. As one of the largest employers in Nottingham we offer a wide range of roles across a range of services. In return for your skill, drive and commitment to serving the people of Nottingham, we can help you to develop an exciting and rewarding career, with access to the following benefits.
In addition to working within a great team and a competitive salary you will have access to:
- 26 days annual leave (rising to 33 days after 5 years’ service) + bank holidays with the ability to buy additional leave annually
- Access to a generous, defined benefit pension scheme offering 17.9%
- Smart Working – to support your work life balance
- Health and wellbeing benefits including access to our Employee Assistance Programme
- Discounted membership at selected local sports and fitness centres, cinema, shopping and much more!
Nottingham City Council is committed to recruiting a talented workforce that reflects the communities we serve. We are a fair and inclusive employer and welcome applications from people from all backgrounds and with different abilities. We recruit for diversity and value difference.
We particularly want to hear from you if you are from Minority Ethnic communities, identify within the Lesbian, Gay, Bisexual, Transgender and Queer+ community (LGBTQ+) and if you are Disabled - these groups of people are underrepresented in our workforce, and we’d like to reflect our local population more through our recruitment processes.
We are supportive of flexible working arrangements wherever possible and we would encourage you to discuss this with us during the selection process, should this be something you are interested in.
Job Type: Permanent
Pay: £25,992.00-£26,835.00 per year
Benefits:
- Company car
- Company pension
- Cycle to work scheme
- Employee discount
- Health & wellbeing programme
Work Location: Hybrid remote in Nottingham NG8 3BB
Application deadline: 22/06/2025
