Homelessness Prevention Support Officer

Salary: £29,064 - £31,537 pro-rata

Grade: G

Contract: Permanent

Hours: Full Time contract, four days per week (Monday, Tuesday, Wednesday and Friday but flexibility to work on a Thursday instead of another day on occasion may be required). 30 hours per week. In addition, could be part of an out of hours standby rota to respond to homelessness emergencies within the locality area (additional financial incentives for participation).

You are expected to hold a valid UK drivers’ licence and have access to your own vehicle that can be used for work purposes.

About the Council and the Service

Are you driven by a passion for making a real difference in people’s lives?

North Yorkshire Council is offering an exciting opportunity to join our Housing Needs Service as a Homelessness Prevention Support Officer. This is an excellent opportunity for the right candidate to really make a difference to the lives of our clients.

You’ll play a crucial part in transforming lives, supporting vulnerable households during difficult times, and collaborating with partners to ensure the best outcomes. If you’re looking for a rewarding career where your skills and compassion can create lasting change, we’d love for you to bring your talents to North Yorkshire Council.

This is an exciting opportunity to work within our Housing Options team at North Yorkshire Council. The team is part of the Housing Needs Service, which will lead on delivering the Council’s Homeless and Rough Sleeping strategy and in delivering the Council’s bold ambitions around homeless prevention.

The role

Who We're Looking For:

To be successful in this role:

Essential

• You will bring a passion for delivering high quality services to our customers, often those in the most need, which will meet the needs of our vulnerable communities.

• Excellent communication and negotiation skills are a must: The ability to exchange information effectively with colleagues, customers, and external agencies to solve problems and make decisions. The role also requires the ability to work on your own initiative and as part of a team.

• IT Skills: Proficiency in using IT systems to manage case files.

• Customer Service Skills: Experience of working with vulnerable people, awareness of safeguarding responsibilities and basic knowledge of welfare benefits.

Desirable

• Knowledge & Experience: Good knowledge of other agencies working in the district. Good knowledge of current housing issues.

Working for us

When you join us, you are entitled to our outstanding benefits and wellbeing plan as part of your position.

• Holiday entitlement: starts at 28 days rising to 34 days (pro-rata) per year with continued service, plus public holidays.

• Pension: for your retirement with our generous local government pension scheme.

If you would like to learn more about this role and for an informal conversation please contact Chris Brown, Housing Options Manager (Scarborough) via [email protected] or on (01723) 232519 or Hannah Powers, Housing Options and Support Team Leader (Scarborough) via [email protected] or on (01723) 232433.

Closing Date: Friday 15 August 2025.

Interview Date: Week commencing 1 September 2025.

NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.

We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to this commitment.

North Yorkshire Councils’ purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other’s contributions; we therefore welcome applications from individuals of all backgrounds.