Job type: Permanent, Full time
Hours: 42.5 hours per week, 8.5 hours per day, Mon - Fri, working Saturdays on a rota basis with time off in lieu
Benefits: 22 days per annum rising to 23/25 days on length of service plus usual bank holidays, Employee referral scheme offering £300 - £500 depending upon role, discount on vehicle hire, Specsavers Eye care vouchers, Perkbox benefits and discounts with selected automotive companies.
We are looking for a Hire Administrator with the ability to work in a busy, fast flowing environment and a good attention to detail is essential following company processes and guidelines with regular eporting to the Branch Manager/Operations Manager.
The key day-to-day responsibilities of this role are varied and include:
- Booking and off hiring vehicles to cover accident and arising needs of staff through fleet rental system.
- Ensure vehicles are available and ready for hire as and when required
- Review of current hiring, communicating findings to clients with regard to extensions and terminations of hire periods (including company vehicles and external hires).
- Communicate with sales manager to maximise fleet potential
- Communicate with suppliers and customers to gain information or enquires on the prompt delivery and off hire of rental vehicles
- Provide Prompt resolution of all internal and external routine queries via telephone and emails
- Provide a high level of customer satisfaction for retention of clients
- Maintain accurate records relating to customer communications.
- General ad hoc administrative duties
- Run daily Vehicle off road (VOR) report for the company
You will be reporting to the Branch Manager. The tasks and responsibilities of the Hire Administrator may change to fit the requirements of the business’ growth and development.
Key Skills Required:-
The ideal candidate will have:
- Strong IT skills
- Competent user of Microsoft Office with particular emphasis on Excel
- Strong analytical skills
- Ability to manage own tasks and prioritise workload
- · Ability to work to tight deadlines · Excellent telephone manner
- High levels of accuracy and attention to detail in work.
- Customer focused
- Effective planning and organisational skills.
Personal Competencies: -
- Strong verbal and written communication skills
- Enthusiastic with a “can do” attitude
- A willingness to learn and grow within a commercial environment where customer service and clien satisfaction is the primary focus
- Smart and professional in appearance
- Ability to work as part of a team
- Ability to meet deadlines in a fast-paced environment.
- Ability to switch from one task to another with ease and agility.
- Self-motivated and tenacious.
- · A positive and professional attitude. ·
- Demonstrates honesty and integrity at all times.
Knowledge and experience desirable:- ·
- Accurate and effective administration
- Customer service experience is essential
- Experience of the daily rental sector
- Administrative experience within the fleet trade
- Should have passion to contribute to the development of Company processes and sales procedure
Company Overview:
VMS (Fleet Managment) Ltd is part of the fast growing VMS Automotive Group offering a range of services comprising of Contract Hire & Fleet Management, Accident Management as well as offering Maintenance Services from our inhouse workshops and a leading provider of transport refrigeration systems, air conditioning solutions and converting panel vans into commercial, refrigerated vehicles. VMS Automotive operate nationwide with workshops and vehicle hire sites throughout the UK with our Head Office based in Stevenage and our Operations centre based in Bury St Edmunds.
