Kiss the Hippo Coffee is a dynamic specialty coffee brand based in London, with a growing presence in the wholesale coffee and machinery sector. We are committed to providing high-quality products and outstanding service to our partners, creating meaningful relationships in the coffee industry, and fostering a culture of innovation and excellence. We are now seeking a Head of Wholesale to lead our team and drive growth in our wholesale operations.
Role Overview
The Head of Wholesale will be a strategic leader responsible for driving the growth and performance of our wholesale channel. This role involves managing a sales team, overseeing key accounts, and collaborating cross-functionally to ensure the seamless delivery of our products and services. The ideal candidate will possess a deep understanding of the specialty coffee industry, strong commercial acumen, and a passion for building meaningful partnerships.
Key Responsibilities
Strategic Leadership & Team Management
- Lead and mentor the wholesale team, fostering a culture of accountability, collaboration, and continuous improvement.
- Develop and execute a comprehensive wholesale strategy aligned with company objectives.
- Set clear performance targets and KPIs, providing regular feedback and support to team members.
Business Development & Account Management
- Identify and pursue new business opportunities, expanding our wholesale customer base.
- Cultivate and maintain strong relationships with key clients, ensuring high levels of satisfaction and retention.
- Oversee the onboarding process for new accounts, ensuring a smooth transition and integration.
Operational Excellence
- Collaborate with the operations team to ensure timely and accurate order fulfillment.
- Monitor inventory levels and coordinate with supply chain to meet customer demands.
- Implement and optimise processes to enhance efficiency and reduce costs.
Cross-Functional Collaboration
- Work closely with the marketing team to develop promotional materials and campaigns that support wholesale growth.
- Partner with the training and education team to provide clients with the necessary resources and support.
- Collaborate with the technical team to address equipment-related inquiries and issues.
Reporting & Analysis
- Utilise CRM tools to track sales activities, customer interactions, and performance metrics.
- Prepare regular reports for senior leadership, highlighting achievements, challenges, and opportunities.
- Analyze market trends and competitor activities to inform strategic decisions.
Qualifications
- Proven experience in wholesale management, preferably within the specialty coffee or premium food & beverage sectors.
- Strong leadership skills with a track record of managing and developing teams.
- Excellent communication, negotiation, and interpersonal skills.
- Proficient in CRM software and Microsoft Office Suite; experience with ERP systems is a plus.
- Ability to travel as needed to meet with clients and attend industry events.
Personal Attributes
- Commercially minded with a focus on driving growth and profitability.
- Customer-centric approach, with a commitment to delivering exceptional service.
- Adaptable and proactive, with the ability to thrive in a dynamic environment.
- Passionate about specialty coffee and the broader coffee industry.
What We Offer
- Competitive salary depending on experience and performance-based bonus package.
- Opportunities for professional development and career progression.
- A collaborative and inclusive work environment.
- Employee discounts on products and services.
Job Types: Full-time, Permanent
Pay: From £50,000.00 per year
Benefits:
- Company events
- Discounted or free food
- Employee discount
- Flexitime
- Free or subsidised travel
- Store discount
- Work from home
Work Location: In person
