Working hours: Minimum of 35 hours per week - working a minimum of 40% across each month in the Territorial Headquarters, London, SE5 8FJ
Interview Date: 1st Stage interviews: 17th and 18th September 2025
The Salvation Army is recruiting a Head of Supporter Services. This critical role will ensure that The Salvation Army maintains and increases its impactful presence as one of the top ten charities in the UK, and as a worldwide Christian Church that puts belief into action.
One of the UK’s most inspiring and best-known faith-based organisations, The Salvation Army, is looking for a Head of Supporter Services who will be responsible for ensuring supporters have a positive and memorable experience of engaging with the charity.
As Head of Supporter Services, you will influence best practice in customer service and fulfilment. The ultimate goal is to help ensure that The Salvation Army, as one of the most diverse providers of community and social services in the UK and beyond, can continue to do so in the future, by implementing a supporter services strategy that underpins our ambitions for income growth and is absolutely right for our identity, brand and values.
To be successful in this role you will have;
- Substantial experience of delivering supporter services within a complex organisation
- A confident people leader and collaborator
- Ability to influence at a senior level and inspire and motivate colleagues.
- Experience of managing budgets, developing spending plans and delivering financial reporting
This is an exciting time to join The Salvation Army. If you are an ambitious experienced supporter services expert looking for your next challenge and would like to play a key role in The Salvation Army’s income growth, this could be the role you’re looking for.
The Territorial Headquarters (THQ) are located in Denmark Hill, London, SE5 8FJ. We require the post-holder to work a minimum of 2 days per week from THQ.
In order to complete your application please download and read the job profile and any other attachments.
In the job profile you will find the criteria required for the role please make sure that you address this in your supporting statement as this forms the basis of our shortlisting.
Appointment subject to satisfactory references and proof of right to work in the UK
For details of how to prove your right to work in the UK please click here and please note that we are unable to offer sponsorship.
Please note that any Salvation Army employees who are under notice of redundancy and apply for this position will be given priority consideration.
We reserve the right to close this advert earlier if we feel that we have received sufficient applications.
Promoting equality in the workplace and as a disability confident leader scheme employer, we guarantee to interview all disabled applicants who meet all the minimum essential criteria for the vacancy.
