We are seeking an ambitious and dymanic Head of Retail to lead our trading team.

The ideal candidate will be a strong commercial retailer, experienced in improving both sales and profit across a portfolio of physical stores and ecommerce. We welcome candidates from all areas of retail.

About the role

• Provide expertise, leadership, vision and guidance, to drive forward the strategic direction of our trading company, delivering outstanding performance in all aspects of retail
• Develop and implement a robust retail strategy, with approval from the Director of Income Generation, Chief Executive, Board of Trustees and Trading Board
• Deliver a contemporary, engaging, customer focused retail experience across all retail channels
• Set and achieve annual budgets and financial targets: monitor monthly, reforecast and take action as required
• Track and evaluate both financial and non-financial performance. Create contingency plans to predict and rectify any variables and make recommendations to increase net contribution
• Lead and source bought in goods, ensuring high margins, seasonal opportunities, and appropriate product ranging to avoid competing with donated goods
• Lead effective retail processes and procedures throughout the operation, within a culture of continuous improvement
• Ensure all income and expenditure targets are achieved and that a consistent, high-quality service is delivered to all supporters, customers, Hospice staff and external agencies
• In conjunction with the team, develop and agree objectives and KPIs which are clearly aligned to the Hospice’s growth plans
• Overall responsibility for stock acquisition, stock and warehouse management
• Lead on developing and implementing plans to ensure sustainable stock acquisition to support the retail & trading business and its plans
• Develop and lead a strong and effective annual Trading plan, that includes seasonal changes, promotional mechanics and resource/marketing collateral
• Oversee the delivery of excellent customer service throughout the retail operation, with supporter acquisition and gift aid generation at its core
• Develop and update guidelines and protocols, and policies and procedures in relation to your operational areas and ensure all employees and volunteers understand and adhere to them
• Communicate the vision of what can be achieved using motivational and compassionate leadership skills to inspire the Retail team to be ambitious and deliver stretching targets

About you

• A strong track record of delivering successful commercial outcomes, ideally within a multi-channel retail environment
• Ability to analyse data to drive digital trading performance, with proven experience in data reporting and KPI development
• Experienced people manager with a history of setting clear, measurable goals, managing critical paths, and conducting effective team reviews
• Pragmatic problem solver, effective at delivering results in a constrained resource environment
• Process driven, with proven success in implementing change and enhancing systems
• Effective planner with an inquisitive mindset, always seeking to improve procedures and ways of working
• Resilient, positive and passionate about the organisation's charitable aims
• Sets an example as a leader - willing to 'muck in' as needed

Benefits

• 27 days holiday
• Pension scheme
• Life assurance scheme
• Employee Assistance Programme
• Cycle to work scheme
• Health Service Discounts
• Refer a friend bonus

If you believe you have the skills, experience, and passion to excel in this role, please apply below.

Isabel Hospice is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We thank all applicants for their interest in joining our team.

We reserve the right to close this job earlier if sufficient applications are received, so please apply early to avoid disappointment.

Successful applicants will be required to undertake an enhanced DBS check.

For details of our inclusion statement, please see our website https://joinus.isabelhospice.org.uk/vacancies