Head of P&C Application Services

The P&C Product and Technology team  within the P&C COO division, is in charge of the management of all the products used within the P&C Division. Its mandates are as follows:

• Maintain, and evolve future-ready platforms by fostering collaboration with product owners, IT, and stakeholders, ensuring intuitive user experiences, service continuity, and alignment with strategic priorities.
• Unify and empower cross-functional teams to deliver consistent, innovative, and high-performing tools that support underwriting excellence and scalable business growth across all P&C business units in collaboration with IT team and Business teams.
• Drive automation, innovation, and performance through common development processes, integration of emerging technologies, and data-driven governance using dashboards and KPIs.

As a member of the P&C Products and Technologies, you will support the Head of P&C Products and Technologies for all activities related to the maintenance. You will be accountable and lead the team dedicated to these activities

Management of maintenance activities 

• Define Maintenance Strategy & Execution 
  • Develop and implement a comprehensive maintenance strategy to support tool reliability and user satisfaction.
  • Define and document maintenance processes, ensuring clarity and consistency across teams.
• Design and manage a communication strategy, including: Email templates and content guidelines and Distribution lists and communication frequency
• Utilize workflow tools to streamline maintenance operations and ensure traceability.
• Ensure continuity of service through proactive planning and risk mitigation.
• Establish and maintain a testing strategy, including:Test Books / Non-Regression Testing (NRT) / Sanity Checks

• Accountable for Maintenance Quality Management 
  • Accountable for the high quality of service for all the tools within the P&C Business Units 
  • Own the end-to-end service quality for all P&C tools, ensuring alignment with business needs and operational excellence.
  • Define and track Objectives and Key Results (OKRs) and Key Performance Indicators (KPIs) in collaboration with Business, Product Lead on incidents, response time, user satisfaction….
  • Measure and report on service performance, ensuring transparency and accountability.
  • Communicate service levels and performance insights to stakeholders through structured reporting on system health, user satisfaction, and improvement initiatives.
  • Identify service gaps and lead corrective actions to continuously improve service delivery
  • Ensure continuity of service .

• Coordinate Product & User Experience improvement with Product Leads
  • Engage with Product Leads on User Improvement and ensure that the right priorities are made for the user satisfaction.

• Coordinate change management and training with Product Leads
  • Coordinate change management activities in collaboration with other P&C Operations teams and Product Leads

• Ensure that user documentation is up to date 
  • Ensure all user documentation is accurate, up to date, and aligned with current business rules and system features in collaboration with Product Leads
  • Maintain and evolve documentation formats, including transitioning to Wiki or other collaborative platforms for better accessibility and version control.

• Current scope of Products 
  • SBS and Cedant Fac: UP
  • Reinsurance :RUP
  • Syndicate : Xuber,
  • MGA: Alpha
  • Claims: various tools 

Drive Automation and Innovation Enablement 

• Champion the adoption of AI technologies to enhance product support and user experience:
  • Lead the development and maintenance of Copilot for Product Support, including:
    • Defining user journeys and interaction flows.
    • Creating and maintaining comprehensive documentation.
    • Designing and executing test plans to ensure the quality and relevance of AI-generated responses.
• Promote the use of automated testing frameworks to improve product reliability and reduce manual effort:
  
  Drive the implementation of automatic testing strategies across P&C tools.
• Ensure proper documentation, test coverage, and integration into the development lifecycle.
• Collaborate with QA and development teams to continuously improve testing efficiency and accuracy.

Management

• Team Leadership 
  • Lead the 1st line maintenance team: Organize, manage, and improve the team's effectiveness and efficiency.
  • Team Development: Encourage continuous development in technologies, frameworks, processes, and techniques to foster career growth.
  • Team Selection and Organization: Select, organize, and train team members.
  • Task Allocation and Quality Assessment: Allocate tasks, assess deliverables, and provide regular feedback.
  • Team Spirit: Foster a positive team spirit and contribute to a collaborative work environment.
  • Performance Reviews: Conduct annual reviews and manage compensation.
  • Career Development: Support and encourage career development within the team.
     
• Foster collaboration and knowledge
  • Ensure Product knowledge between business analysts 
  • Ensure versatility between business analysts

Experience:

• Extensive experience on the Maintenance management and software application  within an agile environment either in a consulting firm or in Insurance/Reinsurance company / Broker
• Project management and team management experience 
• Experience has a Product Owner / Scrum Master is a plus  
• Knowledge of underwriting processes and/or tools with an international scope is a plus. 

Soft skills:

• Ability to manage a team.
• Good understanding of Business and IT processes and willingness to constantly update knowledge.
• Ability to work and effectively in teams
• Analytical and pragmatic approach to problem solving.
• Proactive, open-minded and possessing good team spirit in a cross-cultural environment.
• Strong communication skills with the ability to signal problems early and identify appropriate solutions
• Ability to provide clear and regular updates on progress and raise alerts to the right management level within the organization
• Effective prioritization and deliver to agreed deadlines.
• Resilience to approach challenging issues with a positive outlook.
• Ability to multi-task and work on more than one issue simultaneously.
• Demonstrates good attention to detail 

As a leading global reinsurer, SCOR offers its clients a diversified and innovative range of reinsurance and insurance solutions and services to control and manage risk. Applying “The Art & Science of Risk,” SCOR uses its industry-recognized expertise and cutting-edge financial solutions to serve its clients and contribute to the welfare and resilience of society in around 160 countries worldwide.

Working at SCOR means engaging with some of the best minds in the industry – actuaries, data scientists, underwriters, risk modelers, engineers, and many others – as we work together to find solutions to pressing challenges facing societies.

As an international company, our common culture is defined by “The SCOR Way.” Serving both to build momentum that drives the Group forward and as a compass to guide our actions and choices, The SCOR Way is anchored by five core values, reflecting the input of employees at all levels of the Group. We care about clients, people, and societies. We perform with integrity. We act with courage. We encourage open minds. And we thrive through collaboration.

SCOR supports inclusion and the diversity of talents, and all positions are open to people with disabilities.