Head of Operations

We are looking for an experienced Head of Operations to lead and optimise the operations of our Treatment and Logistics division. This role is essential in ensuring smooth logistics operations, regulatory compliance and continuous improvement to meet business objectives

Working out of Iver Depot (Colnbrook, Berkshire), plus travel around our network covering Greater London, Thames Valley and Home Counties North and South

Hours: Monday to Friday

Salary: Competitive salary + Bonus , depending upon experience (plus car allowance or company car)

Benefits: 24 days holiday (plus bank holidays)

About the Role:

Strategic Leadership & Operational Management

• Oversee and manage the daily operations of the treatment and logistics division, ensuring alignment with company goals and objectives.
• Develop and implement strategic initiatives to improve operational efficiency, streamline processes, and enhance service delivery.
• Monitor industry trends, regulatory changes, and best practices to ensure compliance and drive continuous improvement.
• Ensure optimal utilisation of resources, including staff, equipment, and materials, to maximise productivity and cost-effectiveness.
• Accountable for commercial management with a strong focus on profit and loss, ensuring delivery against budgets and financial targets

Performance Management & Continuous Improvement

• Analyse division performance metrics, identify key areas for improvement, and develop action plans to enhance operational effectiveness.
• Promote a culture of continuous improvement, innovation, and proactive problem-solving within the team.
• Implement key performance indicators (KPIs) to track progress, measure logistics efficiency, and optimise workflow processes.
• Lead initiatives related to cost reduction, waste management, and sustainability in logistics and treatment operations.

Team Leadership & Workforce Optimisation

• Lead, mentor, and develop a high-performing team by providing guidance, training, and career development opportunities.
• Manage workforce planning, including scheduling, workload allocation, and resource adjustments, to maintain efficiency and meet operational demands.
• Create a positive work environment that encourages teamwork, accountability, and professional growth.

Compliance, Safety & Risk Management

• Ensure full compliance with company policies, industry regulations, and health & safety standards.
• Identify potential risks, implement risk mitigation strategies, and enforce workplace safety procedures.
• Act as the escalation point for critical operational challenges, ensuring swift resolution while maintaining business continuity.
• Be aware of all Lanes Group policies and your responsibilities towards them.

Stakeholder Engagement & Collaboration

• Work closely with internal departments, including HR, finance, and procurement, to align logistics strategies with business objectives.
• Build and maintain strong relationships with external vendors, suppliers, and regulatory bodies to ensure smooth supply chain operations and compliance.
• Represent the treatment and logistics division in executive meetings, reporting on performance, challenges, and strategic initiatives.
• Any other ad-hoc tasks or projects

Your contribution to the company:

• Drive delivery of key contractual KPIs
• Drive delivery of excellent customer experience for both external and internal customers – supporting the productivity and utilisation of our field teams
  
• Strive to be always positive and constructive
• Adhere to all company policies
• Straight talking about the facts of the situation – open discussions are the best way to find solutions
• Help others through communicating clearly
• Deliver on commitments
• Ensure that any ideas that may enhance the productivity or systems of the company are brought to the attention of Senior Management, or your colleagues
• Deliver our Company Values understanding that by working together in unity we are ‘Stronger Together’

About You:

• Strong Interpersonal skills, relationship building and networking skills
• Excellent communication skills
• Strong eye for budgeting and forecasting with operational experience
• People manager - leadership experience
• Process driven with a strong background in business improvement
• Proficient with Microsoft Office
• Attention to detail
• Focused and adaptable with resilience
• Driving Licence

• At Lanes Group, we are dedicated to fostering a diverse and inclusive workplace where everyone feels valued and empowered. We believe that our differences make us stronger and are committed to providing equal opportunities for all employees. We welcome and encourage applications from individuals of all backgrounds, including those from underrepresented groups. Join us in our commitment to creating a more inclusive and diverse world.

This position is open to Internal and External candidates. Any internal candidates currently employed within a division of the Lanes Group must complete an Internal Application form and submit to recruitment.

Lanes Group are a signatory of the 'Charter for Employer Positive About Mental Health' run by Mindful Employer.

Please note: the job title advertised may vary from the job title on the contract due to local job title structure. We do reserve the right to close this advertisement early if we receive a sufficient number of suitable applications.

At Lanes Group nothing is more important than the health, safety and well-being of our people and our customers. It’s a major reason we are the UK’s largest independent specialist infrastructure delivery partner of choice with a turnover in excess of £530 million, (EBITDA £45m), with over 5000 brilliant people and a countrywide network of operational locations. Our services cover the majority of the FTSE 100 & 250 respectfully.

The Lanes Group plc comprises of a range of established service providers subsidiaries, which complement the specialist service of Lanes, by both work type and geography. Increasing our overall capability, assets and offering to our customers.

Lanes, Lanes I, SUS, Clearflow, AQS, S&C Foster

We are an equal opportunities employer and welcome applications from under-represented members of the community

#LMC

Strictly no agencies please