Head of Operations

DHL Supply Chain is excited to invite visionary leaders to apply for the role of Head of Operations at our JLR Logistics Operating Centre. We are looking for a dynamic individual who is passionate about creating an inclusive and empowering workplace. In this role, you will promote a "safety first" culture, prioritizing the well-being of our workforce and fostering a safe, welcoming environment where everyone can thrive.

As a leader, you will strategically engage with our customers, building strong relationships that establish DHL Supply Chain as a trusted partner in their success. Your ability to connect with people and understand their needs will be crucial in creating lasting partnerships.

This position offers the chance to influence our strategic direction and implement innovative practices that set us apart from the competition. You will play a vital role in driving the success of the JLR Logistics Operating Centre. We seek candidates who embody teamwork and collaboration, encouraging open communication and support among team members.

Do you have an innovative mindset and a willingness to explore new ideas that can enhance operations and improve experiences for both employees and customers?

If you're ready to take on this exciting challenge and make a meaningful impact at DHL Supply Chain, we would love to hear from you!

WHAT DOES THE ROLE ENTAIL?

• Nurturing Relationships: Build and maintain strong, collaborative relationships with client senior management and key stakeholders by actively listening to their needs and responding with empathy and care.
• Large Scale Operations: Manage a 1 million sq ft facility that includes three separate chambers, with both manual and automated operations, and oversee a team of over 500 people.
• Collaborative Planning: Contribute to creating a Joint Business Plan with clients, ensuring a shared strategic framework that aligns the goals of both DHL and the client for mutual success.
• Operational Excellence: Focus on operational service, cost control, and quality performance while guiding regular client business reviews in a supportive and inclusive manner.
• Empowering Site Performance: Maximize site operations by effectively directing teams, thoughtfully planning resources, and maintaining open communication with all staff levels to foster a harmonious and productive work environment.
• Commitment to Compliance: Ensure that site operations meet all legal, corporate, contractual, and client requirements for safety, quality, service delivery, and cost, prioritizing the well-being of all stakeholders.
• Strategic Resource Planning: Implement effective resource planning based on client volume forecasts and operational capabilities, regularly reviewing and adjusting plans to stay responsive and adaptive.
• Championing Continuous Improvement: Lead the continuous improvement of operational performance against targets and budgets, identifying enhancement opportunities and developing impactful change programs with stakeholder support and engagement.

WHAT DO WE NEED FROM YOU?

• Experience in managing closed book commercial arrangements with full P&L accountability for budgets over £35 million, ensuring careful financial oversight and alignment with business goals.
• Proven ability to oversee large, complex operations, including automated warehousing facilities, demonstrating expertise in advanced logistics management.
• Strong track record of leading warehousing operations at a senior level in fast-paced, high-pressure environments, focusing on process optimization and efficiency enhancement.
• Background in building effective relationships with Trade Unions through strong Employee Relations (ER) and Industrial Relations (IR) strategies.
• Commitment to delivering a safety-first culture in all operations.
• Experience with Process Improvement techniques to tackle operational challenges, along with a passion for continuous improvement essential for success in this role.
• Proven ability to build and nurture high-performing teams, fostering engagement, collaboration, and a culture of success.
• Outstanding record of achieving targets, reflecting a results-oriented mindset.
• Experience in an OEM manufacturing supply chain environment is desirable.

WHY CHOOSE US?

As well as competitive pay rates, you will be entitled to an award-winning range of benefits including:

• Company Car or Car Allowance

• Free confidential 24/7 GP Service

• Hundreds of discounts (including Retail, Childcare + Gym)

• Affordable loans & Enhanced Pension Scheme

• 24/7 employee support service for you (+ family) with access to free counselling and much more: https://supplychainjobs.dhl.com/jobs/our-benefits/

OUR APPROACH TO DIVERSITY & INCLUSION

We will ensure that all our resourcing activities are fair, transparent, and consistent across the UK. Find out more about our Global approach to Diversity, Equity, Inclusion & Belonging: https://careers.dhl.com/global/en/diversity

BE AN ESSENTIAL PART OF EVERYDAY LIFE

DHL is the global leader in Supply Chain management and we keep the world moving. Our expert teams work together to deliver for our customers across a range of industries including retail, automotive, healthcare and more, so they can deliver to their customers.

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