At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions, enabling the communities we support to grow and succeed in the right ways, all more confidently and more often—that’s what we call the courage to thrive. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever-growing range of opportunities to discover what makes you thrive. Try new things, learn new skills and discover what you excel at—all from Day One.
As a wholly owned subsidiary of U.S. Bank, Elavon is committed to building the platforms and ecosystems that help over 1.5 million customers around the world to achieve their financial goals—no matter what they need. From transaction processing to customer service, to driving innovation and launching new products, we’re building a range of tailored payment solutions powered by the latest technology. As part of our team, you can explore what motivates and energizes your career goals: partnering with our customers, our communities, and each other.
Job Description
Job Title: Head of Emerging Verticals EU & Ireland
CF/PCF Number: CF4 CF 7
Reports to: Head of Emerging Verticals
What is the purpose of this Role?
The successful candidate will be responsible for execution of the European Enterprise Emerging Verticals strategy, in line with internal senior stakeholders to drive growth of the existing portfolio and of specific MCC’s that are within strategic plans. The role holder will lead the Direct Sales Business Development and Direct customer Relationship Management within the vertical and geography leading them to deliver revenue goals whilst adhering to and promoting the US Bank core values and behaviors.
Support the design, implementation and delivery of the various vertical MCC strategies that provide sustainable growth for the company to support revenue diversification and long-term revenue objectives.
Develop strong relationships with key internal stakeholders, collaborate on wider company strategies, support in making critical recommendations / decisions on prioritisation of technology and resources to deliver on the vertical strategy
Align with shared service support teams to profile key requirements that optimise vertical opportunities.
Act as an internal and external trusted thought leader, providing segment expertise to drive innovation and change, based on industry trends and customer insight.
Lead the team to deliver on revenue targets, whilst adhering to and promoting US Bank core values, behaviors and policies.
Collaborate with the vertical management team to distribute planning and revenue targets effectively throughout each year, and to effectively report on progress of key initiatives and goals driven by the team
Actively support the continuous improvement in the efficiency and effectiveness of the revenue generation and retention activities within the team
Support with key customer engagement and act as an escalation point for key decision making and prioritization of revenue attainment
To develop the team through coaching, methodology and training of individual’s skillsets, in keeping with internal talent development guidance
Which jobs(s) does this Role report to?
Head of Emerging Verticals Europe
Which jobs(s) and the number of staff reporting to this Role?
Direct line reporting:
Sales Managers x3
Relationship Managers x 6
1. Accountabilities for your role - what are you expected to do?
Lead the Emerging Vertical team to deliver on core objectives and financial goals. Leading through a performance focused approach, to measured goals and milestones.
Support the execution of both short-term and long-term vertical strategies that support the company’s growth objectives through vertical diversification and value-added product attachment delivery.
Support or lead and engage across the business and segment, via working groups and other adhoc teams to contribute towards achieving the Emerging enterprise team goal, and wider companies’ long-term success.
Support and align on key vertical initiatives that drive strategic growth, which may require complex matrix-management over long cycles of technical development planning.
2. Competencies for your Role - how are you expected to behave?
1. Collaboration
Develop strong relationships with key internal and external stakeholders, to collaborate across the business and support strategy achievement, and in making critical recommendations, decisions and prioritisation.
2. Customer Centricity
Always putting customers and partners at the heart of decision making. Engaging with key teams, individuals and partners and customers as needed to act as an escalation point.
3. Drive for Results
Setting achievable yet stretching plans of how to grow the vertical over short and long term. Leading via a performance focused approach to deliver results in a measured way.
4. Inclusion
Work with an inclusive approach to working across the company in a complex matrix-organisation. Ensuring all individuals are treated fairly and consistently.
5. Risk
Appropriately identify and manage risks, in compliance with applicable laws, rules and regulations, and with Company Policy.
6. Ethics and Trust
Maintain high ethical standards; gain the confidence and trust of others through honesty, integrity and authenticity.
3. Technical Competencies for your Role - what are you expected to know?
A strong understanding of the vertical landscape and payment requirements / trends in all of the Emerging Verticals MCC areas.
Ability to design, develop, implement and deliver a vertical growth strategy.
Ability to lead and motivate teams in a matrix organisation, across multiple diverse geographies and functional reporting lines.
Ability to manage change with large and complex organisational transformations to positive outcomes.
Effectively priortise in line with US Bank core values.
Ability to confidently represent the company and vertical team both internally and externally to drive Exec board level influence and critical decision making.
Demonstrated proven performer in managing sales and partnership teams, to deliver on revenue goals consistently.
Demonstrated proven performance of new business sales with deep understanding of the customer sales cycles, and key needs through the sales process. Or demonstrated proven performer of customer retention, with deep understanding customer retention cycles, and key needs to grow portfolio.
Demonstrated success in collaborating cross-functionally.
Ability to own and strengthen relationships with key internal stakeholders.
Compelling and persuasive communicator (oral and written) with excellent interpersonal skills.
A track record of identifying root causes issues and opportunities and proactively problem solving to drive action to address them.
To act as an ambassador of US Banks core values and leading by example.
The ability to effectively communicate business decisions and processes.
Ability to analyse data and present insights based that drive action.
Recruiting, developing and building a high achieving team
Proven ability to develop business cases and champion opportunities with quantifiable financial benefits.
Willingness to invest time in professional self-development.
4. Qualifications Required to perform your Role?
5+ years of experience within the payment industry.
Experience of Leadership and matrix management
Proven experience of sales, or relationship management as an individual contributor.
Proven experience of supporting and executing strategic plans of revenue growth and delivering to them.
A clear understanding of working within a regulated environment and the requirements of this
5. Control Function Disclosure
This role has been identified as Controlled Function (“CF4 and CF7 ”) under the CBI Regulations. Accordingly, the Company must be satisfied on reasonable grounds that the role holder complies at all times with the requirements of:
a) the CBI’s Fitness and Probity Regime and the Conduct Standards (as applicable to the role).
Applicants (and upon joining the Company, employees) agree to permit the Company (or its agents) to conduct such due diligence as it deems necessary to satisfy itself on reasonable grounds that you comply with the aforementioned requirements (as applicable to the role) and that you will provide the Company with all information and/or documentation relating to your qualifications, experience, employment history, financial soundness and other interests that the Company requests for that purpose.
It is the individual responsibility of every employee to maintain a current awareness and understanding of and to fully comply with U.S. Bank’s “Code of Ethics”. Each employee is also expected to maintain an awareness of the laws, regulations, internal policies and procedures that are appropriate for his/her position.
Please see link below to the US Bank Core Behaviours Guide that is available to view on MyHR
https://itsmnow.service-now.com/myhr?id=usb_hrsd_kb_article&sys_id=6d794342dbbf941c1546a09e1396196a.
Elavon supports Equal Opportunity and is regulated by the Central Bank of Ireland.
The above statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
If there’s anything we can do to accommodate a disability during any portion of the application or hiring process, please refer to our disability accommodations for applicants.
Benefits:
We offer an exciting, fast-paced and diverse working environment with employees of many different nationalities. We provide benefits to help you protect your health and financial security; and give you peace of mind. We also invest in your career growth with development resources that give you the opportunity to stretch and shine.
Posting may be closed earlier due to high volume of applicants.
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