Ensure the service remains responsive and flexible, adapting to the changing needs and preferences of patients, families, and the wider community. Serve as a vital link between Community Services and the Senior Leadership Team, fostering open communication, collaboration, and a shared commitment to transformational change as outlined in the hospice strategy. Build and maintain influential relationships with internal departments and external healthcare partners to support the delivery of integrated, person-centred care pathways. Lead the implementation and continuous monitoring of care models that are safe, caring, responsive, effective, and well-led, in line with CQC standards and national best practice.
Champion distributed leadership and transformational change by embedding a culture of regular staff engagement, meaningful 1to1s, and robust personal development planning. Lead a culture of intelligent, data-informed decision-making using real-time analytics and population health data to shape service delivery, identify gaps, and drive continuous improvement Ensure the team is trained and confident in interpreting and applying data to improve patient outcomes and service efficiency. Provide senior clinical oversight for governance processes, including incident reporting, risk management, safeguarding, and compliance with statutory and regulatory frameworks. Ensure that clinical risks are identified, assessed, and mitigated through robust systems and a culture of continuous learning Be accountable for measurable improvements in patient experience, clinical outcomes, and service responsiveness, aligned with hospice strategy and national benchmarks.
Ensure that all aspects of care delivered by Community Services are underpinned by the requirements of Care Quality Commission registration. Model inclusive leadership that values diversity, fosters belonging, and ensures equity in care delivery and workforce development. Lead by example in upholding the highest standards of clinical practice, ethics, and professionalism. Develop and implement succession planning strategies to identify and nurture emerging leaders within the Community Services team.
Support career progression through structured development pathways, mentorship, and coaching.
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