GENERAL SUMMARY
The Head of Community serves as the primary day-to-day contact and connector of the Beyond Green brand. They will proactively nurture our ecosystem of member hotels, sustainability partners, and industry collaborators. The role’s objective is to foster engagement, facilitate the consistent sharing of best practices, and build a vibrant, values-driven community that supports our mission and elevates our brand.
ORGANIZATIONAL RELATIONSHIP
Under the general supervision of the Vice President of Beyond Green, this role will work closely with key leadership of Beyond Green and Preferred Travel Group, interfacing with several departments and associates to advance the success of Beyond Green projects and deliverables.
DUTIES & RESPONSIBILITIES
I. Member Communications & Community Building
- Serve as the primary liaison for member hotels and partner engagement with Beyond Green, ensuring proactive, consistent, frequent and high-touch communication. Coordinate with regional teams responsible for overall account management as needed.
- Ideate and help create avenues for Beyond Green members to collaborate, including through the creation of a Beyond Green community engagement strategy, and support implementation by internal teams as needed.
- Communicate member needs, feedback, and insights into actionable recommendations for internal leadership, PR, marketing, and operations teams.
- Organize and facilitate virtual and in-person events, webinars, and roundtables to foster collaboration and knowledge sharing.
- Co-develop and support the planning and organization of the Beyond Green Leadership Summit in collaboration with the wider team.
- Monitor Beyond Green hotel community sentiment and create engagement metrics to measure success. Provide regular reports on community health, feedback, and identify growth opportunities – including new partnerships, industry collaborations, and beyond.
II. Marketing and PR Opportunities to Increase Exposure for Member Hotels
- Work closely with PR and marketing to evolve Beyond Green’s member representation and share impact stories.
- Collaborate with marketing to amplify hotel and community stories (“Beyond Green Good Stories”) across digital and print channels.
- Work collaboratively with the communications team to curate and distribute a monthly community newsletter (“The Good Host”) featuring member spotlights, sustainability insights, and brand updates.
- Keep Beyond Green’s member intranet (“The Green Room”) up to date with toolkits, case studies, and resources for members.
III. Administrative Support
- Support the creation of development materials and brand-level reporting.
- Manage orders for plaques, pins, and other collateral.
QUALIFICATIONS
- Bachelor’s Degree, preferably in Hospitality or Tourism
- 3–5 years of experience in community management, preferably in the fields of sustainability and hospitality
- Strong organizational and project management abilities
- Strong communication skills
- Demonstrated team skills working collaboratively with others
- Passionate about sustainable tourism
- Spanish or other language fluency a plus
WORKING CONDITIONS
This role will be based out of our Preferred Travel Group office in either New York City, Washington DC, Newport Beach CA or London, UK. With our in-office philosophy, our associates are expected to be in the office at least three days per week, supporting a healthy balance between in-person collaboration and flexible remote work.
We take pride in our vibrant and inclusive culture, which thrives on meaningful connection, shared purpose, and cross-functional teamwork. In-office engagement plays a vital role in fostering spontaneous collaboration, accelerating innovation, and strengthening relationships across teams. It also provides valuable opportunities for mentorship, professional development, and a deeper sense of community.
Please note: While the current expectation is a minimum of three days per week in the office, this may evolve over time in alignment with business needs and our continued commitment to culture-building.
Travel is estimated at approximately 10-20% of time as appropriate to support the overall expectation of the position.
REQUIRED TRAINING
1. Orientation to Beyond Green and Preferred Travel Group
2. Outlook, Concur, and other company systems training
3. Position-specific training as required
DISCLAIMER
The above information on this description has been designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to this job.
