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Head of Care

Hilton House Care Home
Stoke-on-Trent, England
Full time
1 day ago

Job Advert

Hilton House Care Home is a purpose-built 51 bed care facility located in the heart of Stoke-on-Trent. Created to provide the highest standards of comfort, safety, and personalised care, Hilton House supports residents with a variety of needs, including residential and dementia residential care. The home reflects the Lovett Care promise of excellence, offering a warm and supportive environment where residents feel truly at home. We incorporate the latest care technologies and deliver a rich programme of daily activities and gentle exercise to encourage wellbeing and enhance quality of life. Our dedicated team is carefully selected for their compassion and professionalism, and benefits from comprehensive induction and ongoing training provided by our in-house trainers.


We are seeking to appoint a caring, motivated and experienced Head of Care to join our team, to oversee our Residential Communities and Team Leaders and report directly to our Home Manager and Deputy Manager . We currently have available a full time contract on days but the post holder may be required to cover absence, and complete night audit visits. You will support the Home Manager and Deputy Manager in providing leadership to the care team and effective 24-hour management of the home within the available resources. We have a full time contract available with a competitive hourly rate of £15.30! Shift times are 0745-2000 with alternate weekend working. You must have NVQ3 or above in Health and Social Care and medication management and administration experience to apply for this role

Role Responsibilities:


  • Responsible for the overall management of the Community.
  • Responsible for the quality of care assessment, care planning, implementation and evaluation and associated care staff training issues to ensure that at all times residents in the Community receive an excellent standard of care.
  • Coordinate the activities of all care and nursing staff during the shift on the Community.
  • Dispense medication as per Medication Policy.
  • Build relationships with external professionals including liaising with the relevant health and social care professionals during each shift as necessary.
  • Liaise with relatives and residents during each shift as necessary.
  • Deal with emergency situations in relation to the building, residents, staff or other services within the Home as they arise during each shift.
  • Ensure the safety of the building during each shift.
  • Provision of quality “hands on” care to residents in a person centred manner.
  • Ensure that changes in need are observed and reported.
  • Ensure that care is delivered in line with best practice.
  • Write up daily recordings of resident’s care.
  • Ensure that changes in residents’ needs are identified and recorded on the individual care plans.


Skills and Experience required


  • Experience in Elderly care is essential
  • NVQ Level 3 or above in Health and Social Care
  • 2 years experience of working within a care home setting
  • Demonstrate up to date knowledge of the Mental Capacity Act (2005) including understanding of Deprivation of Liberty Safeguards (DoLS) and Equality Act (2010) leglisation.
  • Excellent care planning skills (assessment, creation and maintenance)
  • Demonstrate a professional manner and appearance
  • Demonstrate the ability to co-ordinate and motivate a team
  • Demonstrate the ability to prioritise and handle emergency situations effectively
  • Empathetic and a good listener


The Benefits


Opportunities to progress through our career paths into more senior and management roles


  • Bank holiday and overtime enhancements
  • 5.6 weeks annual leave per annum
  • Paid DBS
  • Uniform provided
  • Paid training
  • Refer a friend referral scheme, for the following roles only – Registered Nurse, Team Leader / Senior Care Assistant and Care Assistant
  • Excellent induction programme for new starters
  • A rewarding career with lots of opportunities to progress within the company
  • Ongoing support and training for nationally recognised qualifications
  • A competitive rate of pay
  • Wellbeing programmes
  • Recognition awards – employee of the month and golden tickets
  • Ongoing career development
  • Pension scheme
  • Early Pay – access to your money as you earn (pay advance)


Who Are We?
At Lovett Care, we’ve been delivering exceptional care since 2009, with homes across England and in Wales. With a solid reputation in the care industry, we take pride in creating a 'home from home' environment where residents can live life to the fullest, no matter their age or condition. Our values guide everything we do, and we believe our people are our greatest asset.


Our Mission and Vision:
To be recognised as a passionate and committed provider offering quality person-centred care in a safe, comfortable ‘home from home’ environment. Our Vision is through the professionalism and collaboration of our team members, we achieve an excellent standard of person-centred care where everyone has the freedom of choice, privacy, dignity and is treated with the upmost respect.


Join us and be part of something special at Lovett Care.


We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation, or age.



This position is subject to a DBS check

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