Bertrand’s Townhouse is looking for a Guest Service Agent to join our pre-opening team.
About us
Bertrand’s Townhouse, a refined boutique hotel with 43 stylish rooms in the heart of Bloomsbury, is preparing to open its doors soon. Inspired by the life and mind of Bertrand Russell, our hotel celebrates intellect, witty charm, and considered hospitality. We’re building a team that values sincerity over scripts, and care over procedures.
As a Guest Service Agent, you will be the welcoming and dependable presence at the heart of our guest experience, ensuring smooth operations and exceptional service from arrival to departure. You will embody the warmth, professionalism, and understated elegance that define Bloomsbury hospitality, anticipating needs, resolving concerns with confidence, and creating a seamless, memorable stay for every guest.
Why You’ll Love Working Here
Growth Opportunities: Be part of a prestigious pre-opening team with career advancement potential.
· Cultural Richness: Work in a hotel inspired by Bloomsbury’s intellectual and creative legacy.
· Supportive Team: Join a passionate and collaborative workplace.
· Distinctive Identity: Represent a brand known for thoughtful hospitality and timeless values.
What You’ll Be Doing
- Assist with Daily Guest Services: Support the smooth running of front desk operations, from check-in to check-out, ensuring a welcoming and efficient experience for all guests.
- Be a Helpful Point of Contact: Respond to guest inquiries, special requests, and concerns in a professional, friendly, and timely manner.
- Provide Exceptional Service: Welcome guests on arrival, confirm booking details, issue room keys, and share information about hotel facilities and services.
- Maintain Safety Awareness: Follow safety and security procedures, reporting any concerns promptly to the appropriate team members.
- Work as Part of a Team: Coordinate with colleagues and other departments, such as housekeeping, maintenance, and food & beverage, to meet guest needs and ensure smooth daily operations.
- Night Shift Training & Cover: Complete a mandatory two-week night shift training program and be available to cover occasional night shifts as required.
What You’ll Bring to the Team
- Hospitality at Heart: A genuine passion for creating memorable guest experiences.
- Service Experience: Previous customer service or front-of-house experience is an advantage, but a positive attitude and willingness to learn are most important.
- Problem-Solving Mindset: Calm, composed, and ready to find solutions for guests.
- Eye for Detail: You notice the small touches that make a big difference.
- Great Communicator: Friendly, clear, and confident in interacting with guests and colleagues.
- Tech-Savvy: Comfortable learning and using booking systems and digital tools.
We welcome applications from enthusiastic individuals looking to start or grow their career in hospitality, with full training and support provided.
We are only able to consider applicants who already have the right to work in the UK.
- If you are interested, click apply. We look forward to hearing from you!
Job Type: Full-time
Pay: £13.85 per hour
Expected hours: No less than 40 per week
Work Location: In person
Expected start date: 14/10/2025
