To answer the telephone promptly and deal with enquiries in a helpful and courteous manner, being aware of the need to maintain confidentiality at all times. To cover the front reception desk and deal with patients face to face To maintain a good rapport / relationship between internal and external staff to the practice at all times. To have an overview of the demands and workflow of the Practice during the working day. Ensure the waiting area/reception desk is kept tidy and keep forms and patient information stocked up where possible.

Effectively signpost patients to services appropriate to their needs. Liaise with Clinicians for patient queries Work in a team of receptionists to cover any of the duties expected of the team. Scanning, coding and filing post into clinical documentation system. Flexibility to cover reception and administrative tasks.

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