Are you ready to make a significant impact on global security operations? As a Global Security Operations Centre Specialist, you'll play a crucial role in safeguarding our firm's personnel, assets, and operations across the EMEA region. This is your chance to work in a dynamic environment, where every day brings new challenges and opportunities to grow. Join us and be part of a team that values your expertise and dedication to security and crisis management.
The position of Global Security Operations Centre (GSOC) Specialist is fully office-based, requiring work on a rotational shift pattern of day (0700-1900) and night shifts (1900-0700), including weekends and public holidays.
As a Global Security Operations Centre Specialist in our Security Operations team, you will manage day-to-day operations and incidents, ensuring the safety and security of our firm's personnel and assets. You will work closely with stakeholders to provide situational updates and support, while also playing a key role in our crisis management structure. This position offers the opportunity to work in a fast-paced environment, where your skills and expertise will be valued and utilized to their fullest potential.
Job Responsibilities:
- Provide support and situational updates to stakeholders for incidents impacting employees, assets, or operations.
- Monitor and manage travel security operations, ensuring high-risk travel is assessed and supported.
- Serve as the first point of contact for enquiries from across the firm.
- Support crisis management by organizing meetings, taking notes, and providing updates.
- Monitor critical facility alarms and ensure timely responses within established SLAs.
- Conduct thorough investigations using CCTV and monitoring applications.
- Conduct alarm testing, identify faults, and follow up until resolved.
- Compile and send travel and analytical reports as required.
Required Qualifications, Capabilities, and Skills:
- Experience in Incident Management, Security Operations Centres, or Crisis Management.
- Ability to work in a fast-paced environment and balance multiple workstreams.
- Exceptional written communication skills for producing comprehensive reports.
- Excellent communication and customer service skills, confident in presenting at high levels.
- Understanding of potential threats to personnel, assets, and operations.
- Attention to detail and ability to follow processes and procedures.
- Computer literate with proficiency in Microsoft applications.
Preferred Qualifications, Capabilities, and Skills:
- Experience in access control, alarm monitoring, intruder detection, and CCTV monitoring applications.
- Aptitude to identify areas for improvement in processes and procedures.
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world’s most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.
ABOUT THE TEAM
