Job Title: Hotel General Assistant
Reports to: Hotel Manager / Duty Manager
Location: Caledonian Hotel, Ullapool
Job Type: Full-time
Job Summary:
The Hotel General Assistant is a versatile and customer-focused team member responsible for supporting various departments within the hotel. This includes duties as a Night Porter, Kitchen Porter, Waiter/Waitress, and Bar Staff. The role requires flexibility, reliability, and a commitment to delivering excellent guest service at all times.
Key Responsibilities:
- Night Porter Duties
- Ensure the safety and security of guests and the hotel premises during night hours.
- Perform regular security checks and respond to emergencies or guest requests.
- Set up breakfast areas or conference rooms for the next day.
- Handle late check-ins and early check-outs.
- Maintain cleanliness and order in public areas overnight.
- Kitchen Porter Duties
- Assist chefs with basic food preparation and kitchen cleaning.
- Wash dishes, utensils, and kitchen equipment.
- Ensure kitchen areas are clean, hygienic, and well-organized.
- Dispose of waste and recycling appropriately.
- Support stock rotation and deliveries.
- Waiter/Waitress Duties
- Greet and serve guests in the restaurant or dining area.
- Take food and drink orders accurately and efficiently.
- Deliver meals and beverages to tables in a timely manner.
- Clear tables and reset for the next guests.
- Ensure a clean and welcoming dining environment.
- Bar Staff Duties
- Prepare and serve alcoholic and non-alcoholic beverages.
- Maintain cleanliness and stock levels behind the bar.
- Check guest identification and ensure responsible alcohol service.
- Handle cash and card transactions accurately.
- Engage with guests to create a friendly and enjoyable atmosphere.
Skills Qualifications:
- Previous experience in hospitality is desirable but not essential.
- Excellent communication and interpersonal skills.
- Ability to multitask and work under pressure.
- Flexible with working hours, including nights, weekends, and holidays.
- Basic food hygiene and health safety awareness (training can be provided).
Working Conditions:
- Shift-based work, including night shifts and weekends.
- Standing for long periods and manual handling may be required.
- Uniform provided.
About Us
Built in the early 1900s, the 83-bedroom Caledonian Hotel is one of the oldest hotels in the area. It still boasts a quiet, friendly and welcoming atmosphere and pleasant gardens.
The Hotel overlooks Ullapool's working harbour and the colourful fishing boats on Loch Broom. To the right of the hotel is the Fowler Memorial Clock - said to be the most photographed clock in the Highlands. It was first erected in 1899 in memory of Sir John Arthur Fowler (1817-1898) and his family who lived at Braemore House near Corrieshalloch Gorge. However, to help reduce traffic congestion, it was moved to its new home in West Argyle Street in the 1960s.
Thanks to its central location in the town of Ullapool and modern comforts, The Caledonian Hotel is perfect for both the business and leisure traveller.
Ullapool is the main port of the Outer Hebrides and offers good road links to various spectacular highland locations, including Loch Maree, Lochinver, Gairloch, Corrieshalloch Gorge and Inverewe Gardens, where visitors can enjoy the many tropical and exotic shrubs and trees that grow there.
The capital of the Highlands, Inverness is under two hours away, providing ample opportunity for shopping trips.
We truly believe our people are our biggest asset and to reflect that we offer:
- Market leading Rates of Pay
- Anniversary Bonus
- Flexible Shifts, full and part time to fit around other commitments
- 28 Days paid Holiday (pro rata) rising annually to a maximum 33 Days per year
- Full Training and Supervision Given
- Opportunity to gain recognised qualifications to help you progress
- Subsidised Accommodation Available includes WiFi, Food, Energy Bills, Rates and Licences
- Introduce a Friend Scheme worth £600 +
- Anniversary weekend stay for you or to give as a gift to family or close friends
- Access to complimentary Mental Health Wellbeing services
- Discounted Bespoke Hotel Stays, for you, your family and friends
- 50% off all Food Beverage during Bespoke Hotel Stays
- A range of local in-house benefits
- many more!
