Why this job matters

The Converged Core network is at the heart of BT and supports everything we do. The network underpins major infrastructure, such as the emergency services network and national air traffic services. It supports 70% of the UKs mobile network and 40% of the UK’s broadband network. The Environment Professional is responsible for the effective upkeep and maintenance of the Environment & Models they are accountable for within Gemini. The Environment Professional will be required to build relationships and work cross team to ensure physical model builds are provided and supported at an optimum level, whilst ensuring working standards and best practice are adhered to and maintained. Responsible for driving own technical development and supporting Gemini Evolution strategy and business goals.

What you’ll be doing

In depth environment knowledge for new build GRT’s (CC, 21C/Ethernet, Voice, Global Reach, Connectivity)
Ensures customers are kept informed throughout the lifecycle of any build work undertaken.
Services new build GRT’s across allocated primary and secondary platforms with support from others when required.
GRT SLA breach management – monitors and manages GRT queue to ensure customer satisfaction.
Carries out all build work to the agreed standards outlined by GemEvo.
Proficient in the use of tools and systems used to carry out new build GRT’s, including Velocity for commissioning network topologies and Blueprints for managing equipment inventory.
Proposes and implements ways to improve environment build processes within Gemini Evolution.
Accountable for new solutions and recommendations to facilitate Gemini lab consolidation program and new model planning.
Responsible for providing support for all environmental alarms, seeing issues through to resolution and communicating updates and outcomes.
Collates network and environment monitoring data to achieve rapid response to faults and identify trends.
Ensures all scheduled maintenance routines on model equipment, e.g. filter cleaning/replacements are completed as per vendor specifications.
Manages local stores items including spares and consumables and places Purchase Orders using Ariba/Candex when required.
Follows vendor specified processes for the advanced replacement of faulty equipment.
Raises courier bookings to enable equipment shipping both nationally and internationally.
Coaches and supports the wider GemEvo team to increase their knowledge and overall contribution.
Organises material and data for documentation, knowledge transfer and training to successfully land new solutions into Gemini Evolution.
Drives own technical growth, proactively identifying opportunities to support career development.
Supports GemEvo leadership initiatives.
Ensures H&S and best working practice policies are adhered to and identifies opportunities to improve and implement new ways of working.
Responsible for model environments ensuring best practice standards are upheld.
Collaborates with teams across the business, adhering to policy, regulatory requirements, and standards of best practice.
Strong awareness of and adherence to TSA.

Skills

Engineering experience in Datacentre/model environments.
Certified technical knowledge of IP networks and infrastructure.
Understanding of IP Network Engineering infrastructure, technologies and protocols e.g. BGP, OSPF, NG-WDM.
Proven experience of working successfully as part of a team and as an individual.
Experience of troubleshooting physical and logical issues on an IP network.
Effective stakeholder management.
Recognised as someone who successfully coaches and mentors others.

Our leadership standards

Looking in:
Leading inclusively and Safely
I inspire and build trust through self-awareness, honesty and integrity.
Owning outcomes
I take the right decisions that benefit the broader organisation.

Looking out:
Delivering for the customer
I execute brilliantly on clear priorities that add value to our customers and the wider business.
Commercially savvy
I demonstrate strong commercial focus, bringing an external perspective to decision-making.

Looking to the future:
Growth mindset
I experiment and identify opportunities for growth for both myself and the organisation.
Building for the future
I build diverse future-ready teams where all individuals can be at their best.

Benefits

Competitive salary
10% on target bonus
BT Pension scheme, minimum 5% Employee contribution, BT contribution 10%
25 days annual leave (not including bank holidays), increasing with service
Huge range of flexible benefits including cycle to work, healthcare, season ticket loan
World-class training and development opportunities
Option to join BT Shares Saving schemes.
Discounted broadband, mobile and TV packages
Access to 100’s of retail discounts including the BT shop