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Full Time Client Advisor Valentino
Overview:
Job Mission:
Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion
rate, cross selling, AVT, upselling, strategic zoning)
Responsibilities:
Contributes to the store business through excellent clienteling and reaching KPIs goals (conversion
rate, cross selling, AVT, upselling, strategic zoning)
Main Duties and Responsibilities:
Client
Qualifications:
Client
- Master the Client Journey
- Create Customer emotion and desire
- Engage existing and prospect clients as per weekly plan defined by Store Management
- Deliver the Valentino Couture Service in an impeccable way in every phase (preparation for sale,
- Focus on development and retention of existing clients, recruitment of new and potential ones
- Engage the client through every selling opportunity - walk in, private appointment, phone
- Actively participates to the sales in partnership and OTO appointment routine
- Deal with all sales and after sales activities (boutique returns, end of season, customer returns,
- Ensure product good maintenance, replenishment on the floor
- Know the warehouse stock of all categories in order to ensure re-stock shelves and maximize sales.
- Respect administration and operations procedures.
- Liaise with the In-Store Visual to follow display guidelines; verifies and reports all relevant
- Where an Ops HC is not present takes an active part to the execution of operational tasks
Key competencies
- Incorporate greater human touch & empathy in engagement, shows emotional closeness
- Believe in the brand story and mission
- Embody the new brand values and attitude
- Informed about what’s happening in the brand (global and local) universe
- Transactional: performs actions and task needed to respond to
- Commercial: applies consultative selling skills to secure “close the sales”, “up-sell” and “cross-sell”
- Branding: enriches the experience and perceived value with brand storytelling; embodies the brand
- Relational: establishes human connections with customers, emphatically adapting to the
- Emotional: ineluctably, primes emotions that influence customer’s attitude, cognition and behavior
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