London Dental Centre is dedicated to delivering exceptional dental care while prioritising an outstanding patient experience. We are currently seeking a Lead Front of House & Treatment Coordinator to join our dynamic team. This multifaceted role is integral to ensuring seamless patient interactions, providing exceptional customer service, and contributing to the overall efficiency and growth of our practice.
Main Purposes of the Job:
- Enhance Patient Experience: Create a welcoming environment and provide exceptional customer service to ensure every patient has a positive experience from the moment they enter our practice.
- Facilitate Treatment Coordination: Act as a liaison between patients and our dental team, assisting in treatment plan coordination, scheduling appointments, and ensuring patients understand their recommended treatments.
- Maximise Sales and Efficiency: Implement strategies to increase sales and optimise appointment scheduling, contributing to the growth and success of the practice.
- Maintain Professionalism and Compliance: Uphold high standards of professionalism, confidentiality, and compliance with practice protocols and procedures.
Key Responsibilities:
- Customer Care: Greet patients warmly, handle inquiries, and address concerns with empathy and professionalism. Employ effective conflict resolution techniques when necessary.
- Treatment Coordination: Assist patients in understanding treatment plans, scheduling appointments, and coordinating follow-up care. Utilise effective selling techniques to enhance treatment plan acceptance.
- Appointment Management: Efficiently manage the appointment diary, ensuring optimal utilisation of time and minimising gaps in the schedule.
- Administrative Duties: Maintain accurate patient records, manage invoices and receipts, and ensure compliance with administrative protocols.
- Communication: Effectively communicate with patients, visitors, and the dental team to ensure smooth operation of the practice and exceptional patient care.
- Sales and Marketing: Proactively engage in sales and marketing efforts to promote services and increase patient engagement and retention.
- Team Collaboration: Collaborate with colleagues to ensure seamless coordination of patient care and practice operations.
Qualifications and Skills:
- Organised: Ability to manage multiple tasks and priorities efficiently, ensuring smooth operation of the front desk and treatment coordination processes.
- Excellent Communication Skills: Strong verbal and written communication skills, with the ability to interact effectively with patients, team members, and external stakeholders.
- Resourcefulness: Proactive approach to problem-solving and task management, with the ability to find creative solutions to challenges.
- Charm: Ability to build rapport with patients, inspiring confidence and trust in our practice and services.
- Attention to Detail: Meticulous attention to detail to ensure accuracy in patient records, communications, and administrative tasks.
- Professionalism: Maintain a professional demeanour at all times, adhering to confidentiality and compliance standards.
- Team Player: Collaborative attitude and willingness to work closely with colleagues to achieve common goals.
If you are passionate about delivering exceptional patient care and thrive in a fast-paced, dynamic environment, we invite you to join our team at London Dental Centre.
Pay is dependent on experience and candidates must be comfortable with working late hours finishing up to 8:30pm.
To apply, please submit your CV and a message/letter outlining your relevant experience and why you would be an ideal fit for this position.
Job Types: Full-time, Part-time
Pay: £11.50-£15.00 per hour
Additional pay:
- Commission pay
- Performance bonus
Schedule:
- 10 hour shift
- 12 hour shift
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- London: reliably commute or plan to relocate before starting work (preferred)
Application question(s):
- Please briefly explain why you are interested in working at our dental practice?
Education:
- A-Level or equivalent (preferred)
Work Location: In person
