The Role
We are looking for a Food & Beverage Supervisor who would enjoy working across both luxury Historic Buxton Crescent Hotel and the quaint Old Hall Hotel. The supervisor shall support the manager and guide the team to exceed guests’ expectations by consistently providing a warm, professional, and efficient 5-star service in the Restaurants & Bars of both Hotels.
Overview of the role
- Responsible for 5-star service for all guests in the Restaurants, ensuring preparation, team briefing and managing service throughout to exceed guest expectations.
- To support the team serving guests and clients drinks and food in the Restaurants, and bars to offer a table service where needed
- To deal with all guest comments or complaints, and revisit training and process to improve ongoing standards.
- To ensure that the food & beverage standards are excellent for guests and consistent at all times.
- To ensure all the team are on shift on time and in correct uniform
- To organise the team on duty, allocating breaks and responsibilities.
- Be responsible for the ordering/requisition of stock on a daily basis where this is required at sufficient levels to ensure shelves are stocked
ESSENTIAL
- Extensive knowledge of Hospitality service standards
- Previous supervisor experience within a Hospitality environment
- Ability to work as part of a team
- Reliable, Efficient, and pro-active
- Previous experience in a service role in delivering 5-star guest service
- High levels of personal presentation and grooming
About us….
Under the Ensana brand, we manage two hotels in Buxton, situated adjacent to each other, they are the Buxton Crescent Hotel & Old Hall hotel.
Buxton is a lovely historic spa town which is nestled in beautiful surrounding countryside within Derbyshire. Close to the county boundary with Cheshire to the west and Staffordshire to the south, Buxton is described as "the gateway to the Peak District National Park".
The Buxton Crescent is an historic iconic grade 1 listed building. It is one of the most architecturally significant buildings in the country. “The Crescent was the centrepiece of the Fifth Duke of Devonshire’s plans to establish a fashionable Georgian spa town in Buxton, originally having two hotels and lodges. The Crescent has undergone an extensive redevelopment and restoration completed in October 2020, the luxury hotel offers circa 81 bedrooms, including suites, extensive spa facilities, with a thermal natural water spa, and spa lounge. The hotel has a stunning restaurant, bar and incorporates the magnificent Assembly Rooms, Card Room, and conference meeting rooms for business meetings and weddings. Buxton Crescent Hotel & Thermal Spa offers our guests an ultimate luxury 5* experience.
The Old Hall hotel is reputed to be the oldest hotel in the UK, brimming with charm and full of historic character our guests love. Situated opposite the beautiful Pavilion Gardens and within the vicinity of the famous Buxton Opera House, this is a quirky small friendly hotel which offers warmth working within such a small team.
What’s in it for you…
People enjoy working with us because:
- Our team members are welcoming and truly engaged at work
- There is clear communication & inclusiveness within our team community
- Passionate people culture, underpins a professional friendly working environment
- We offer progression & great career development opportunities
Benefits
Benefits from your first day:
- Free uniform provided, including shoes
- Free meals on duty & themed meals
- Tips paid to all everyone
- Department recognition award
- Team members committee
- Excellent opportunities for career development
- Recommend a friend scheme
- Colleague recognition & reward scheme
Additional benefits- after probationary period:
- Welcome complimentary hotel stay*
- Team member hotel discounts across Ensana & Danubius hotels
- Family & friends hotel discounts across Ensana & Danubius hotels
- 50% off food & beverage *
- Free use of the spa*
- Spa discounts on treatments
- Spa discounts on day packages*
- Spa discounts on products*
- Pension scheme, automatically enrolled - average earning threshold*
Job Types: Full-time, Permanent
Additional pay:
- Tips
Benefits:
- Bereavement leave
- Company pension
- Discounted or free food
- Employee discount
- Referral programme
Schedule:
- 8 hour shift
- Day shift
- Weekend availability
Experience:
- Hospitality: 1 year (required)
- Supervising: 1 year (required)
Work Location: In person
