The Grand Hotel Birmingham
Birmingham’s Grand Hotel on Colmore Row is housed in one of the city’s most iconic buildings.
This landmark Grade II* listed building has been brought back to life combining beautifully restored classic and original Victorian features with modern service and style that compliments a vibrant and diverse Birmingham in the 21st century.
The Grand Hotel features 185 bedrooms and extraordinary suites, a glamorous cocktail bar, a buzzing New York style restaurant, and eight magnificent meeting and event rooms - as well as the spectacular, Louis XIV-style Grand Ballroom.
Food and Beverage Assistant - Casual Hours - £12.21ph + Service Charge
Isaacs is a vibrant modern brasserie rooted in British style with a French twist. A place where seasonal produce, classic flavour, and creative flair meet to create memorable dining moments.
Open from breakfast to dinner, and every Sunday for our elevated Sunday Roast, Isaacs is a proud celebration of locally sourced ingredients and elegant simplicity.
And when the sun goes down, Downstairs at The Grand takes over — a stylish speakeasy jazz bar with a full calendar of live music, craft cocktails, and cabaret charm.
As a Casual Food & Beverage assistant you will bring your personality and flair to provide a warm, friendly and generous service to our guests.
The guest journey is paramount, so you'll know how to deliver fantastic experiences for our guests, time and time again.
The hours are flexible and perfectly suited to those looking for a working week that can meet your needs aswell as ours.
What you will do
- Promote an always welcome and professional image to the guest, and give full co-operation to any guest requiring assistance, forging great relationships
- To be knowledgeable on the menus, being able to answer any questions, and make recommendations
- To follow all steps of service, ensuring the focus remains guest-centric
- Work closely with the bar, kitchen, hosts and wider hotel staff to ensure best possible service
- To build a rapport with all guests in assigned section and use this to maximise sales opportunities
- Be flexible to jump into any roll within the restaurant when needed
Ideal candidate
- Warm and genuine nature, someone who can make people feel at ease
- To be able to confidently, clearly and politely pass information to all guests
- Promote a positive attitude and display the ability to ‘make things happen’ to achieve or exceed anticipated results
- Highly customer-service oriented
- Due to the nature of the work, the ideal candidate would be fully flexible in their approach to work and be able to work shift patterns through weekdays and weekends
Benefits:
- Competitive colleague and friend & family rates for overnight stays at the hotel
- 50% employee discounts on food and beverage at hotel outlets
- Access to our exclusive benefits portal, which includes extensive discounts on retail, travel and leisure activities
- Employee Referral scheme, get financially rewarded for introducing a friend or family member to our team
- Free meals on duty in our dining facilities
- Access to Hospitality Action, our Employee Assistance programme with 24/7 health and wellbeing support
- Rewards and recognition for living and breathing our company values
- Monthly employee recognition and rewards programme
- Regular team appreciation events, including regular employee parties throughout the year
- Career development opportunities – including access to apprenticeship programmes
- Use of Wagestream financial wellbeing platform, allowing instant access to your pay
- Uniform provided
