Fixed Term - Spanish Customer Service Advisor

What's the role?

Location – Gadbrook Park, Northwich (Office Based)

Contract – 3 months

Shifts - Working on a shift rotation between 8am-11pm with a 1 in 3 weekend shift.

As a customer service advisor, you'll be the first point of contact for our valued customers, assisting with a wide range of inquiries – from product advise to resolving order issues. You'll engage with customers across various communication channels, including live chat, phone, email and social media, ensuring that every interaction reflects our commitment to outstanding service.

What sets us apart is the continuous support you'll receive, helping you master what it takes to provide exceptional service. In addition, you'll receive specialised brand training tailored to your team, giving you in-depth product knowledge and the opportunity to experience products first hand.

Here at Ingenuity, when you show up, you're ready to put your best foot forward and be an active part of our team. We're looking for someone who is ready to dig in and tackle challenges head-on, and ultimately, get it done by seeing every task through to completion.

Key Responsibilities:

• Working across multiple channels including emails, phones, live chat and social media.

• Work towards achievable department targets while maintaining high level quality at each point of contact.

• Engaging with customers daily in a polite, professional manner.

• Assisting customer with all queries regarding product advise and general customer service queries.

• Collaborate with team members and different departments to enhance overall customer service.

• Utilise ongoing training to deepen product knowledge and deliver top-notch service.

What are the role requirements?

• Fluent in both Spanish and English, written and verbally.

• Willingness to learn and develop new skills

• A professional, friendly and hard-working individual.

• Early promise of showing our core values – Show up, Dig in and get it Done.

What's in it for me?

Career Development

• Access bespoke development programmes that have been designed and developed by our in-house L&D team.

• Continued development through our upskilling programme that is delivered in partnership with an industry-leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.

• Don't want to work on your birthday? We don't either! Enjoy your day off on us!

• Enhanced maternity and paternity pay, depending on length of service.

• Up to 10 days compassionate leave.

• Buy back up to 3 days each year.

• Unlock 2 days volunteer leave after 12-months.

Wellbeing Support

• Access face-to-face and virtual appointments with our in-house GP.

• Access our in-house CBT therapist.

• Access to our in-house dentist to make appointments for routine check-ups, emergency appointments and more.

• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.

• State-of-the-art on-site gym at our Manchester Offices.

• Access to our on-site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.

• Up to 50% staff discount on THG brands.

• On-site staff shop.

• Access to on-site barber.

• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.

• Anniversary gifts when you hit 5 and 10 years of service.

We are an equal opportunities employer.

We're committed to creating a diverse and inclusive workplace that allows everyone to thrive, and strongly encourage all candidates from all backgrounds and identities to apply.

Please email [email protected] if you require any additional support or need to make any adjustments to our recruitment process. You don't need to disclose your disability or condition, you just need to let us know what support you need or changes you need to make. If you're not sure, we can work with you to explore the available options.