Fitness Centre Duty Officer

Job Purpose: To undertake a range of duties at the Princes Road centre, ensuring the smooth day to day running of the centre, maintaining a very high standard of safety and providing a clean and inviting environment. To support people of all ages and abilities to exercise safely and effectively in the YMCA Inclusive Fitness Gym, to design personal exercise programmes, carry out inductions and contribute to the delivery of high-quality services to our customers

Hourly Pay: £13.43

Hours of work: 12

Working Pattern: To be determined

Employment type: Permanent

Contract Type: Permanent

Location: YMCA East Surrey, Princes Road, Redhill, RH1 6JJ Redhill

Annual leave: Starting allowance for full-time employees is 25 days plus Bank Holidays, and a pro-rata calculation will be made for part-time employees.

Benefits:

Free Gym Membership: The post holder will be entitled to free use of the YMCA East Surrey fitness centre in Redhill and half price YMCA childcare for dependents.

Free Parking : There is free parking available at all our delivery site. YMCA East Surrey also operates a Bike to Work Scheme.

Pension Scheme: There is a YMCA East Surrey pension scheme - details available on request.

Closing Date for Applications: 30th July 2025

Interviews to be held: First week in August

Proposed Start Date: August 2025

Main Responsibilities:

Duty Officer

As the responsible person on site, the Duty Officer is accountable for the following:

• Dealing with any emergencies, including on-call outside normal operating hours;

• Opening and closing of the gym and/or building, depending on shift, and ensure the security of the area in adherence with YMCA procedures;

• Oversee the security of daily takings;

• To ensure Health & Safety procedures are followed, i.e. fire evacuation, safety of facility users, assisting with any accidents that occur and giving first aid if needed;

• To follow YMCA safeguarding policy to ensure that vulnerable adults and young people are properly protected;

• Maintaining and setting up equipment, checking it is not damaged and is safe to use;

• Assisting with any accidents that occur and giving first aid if needed;

• Overseeing rooms and facilities, tidying and cleaning all areas during the day;

• Assisting with reception duties and covering breaks; includes taking payments for activities using the leisure management system, and provide support to prospective members using Join@Home and the app for the first time, answering the telephone and deal with the enquiry or divert calls as appropriate;

• Act as concierge as necessary

Fitness Instructor In addition there will be a need to cover fitness instructor duties as and when required, including:

• Making all visitors and users of the gym feel valued and welcomed

• To be visible on the gym floor for member’s peace of mind. Giving encouragement and offering advice to users to ensure they exercise safely and effectively

• To provide suitable exercise and where necessary, adapt exercise programmes to meet the needs of gym users with disability, learning difficulties or long-term ill health and to provide such users with appropriate advice and supervision

• To follow a designated gym cleaning matrix ensuring all equipment, the gym floor and changing room’s cleanliness is maintained to a high standard

• To tour prospective members and signpost users to our Direct Debit memberships, Personal Training, Small Group Training and Nutrition programmes

• Ensuring class equipment is ready on time and put away afterwards as and when required Fitness Centre Duty Officer August 2023

• To liaise with Managers and fellow Fitness Instructors on hand over End of Shift Report

• Cover for fitness classes

Fitness Centre operational duties

Other fitness centre duties include:

• Maintain supplies of cleaning products, running efficient stock control and cost-effective purchasing of supplies

• Assist in sales and promotion of universal fitness when necessary

• To champion projects as directed

• To comply at all times with YMCA East Surrey legal, contractual and regulatory responsibilities in relation to the above duties

• Supporting the wider work of the Association including charity events

• Any other duties are required to be performed within the grade and renumeration of the role

• We are committed to safeguarding and promoting the welfare of children and young people/vulnerable adults. This role will require an enhanced DBS disclosure (with barred children/vulnerable adults). We require you to understand and demonstrate this commitment and attend any required training.