Hastings Hotels is a family owned, luxury hotel group based in Northern Ireland.
We value our people. It's our people who provide the excellent experience we offer to all our guests. When we work together we can do amazing things.
We are seeking a reliable and enthusiastic person to become part of our Events Operations Team at the exclusive Culloden Estate & Spa.
Under the leadership of our Events Operations Manager, Michael Campbell, you will have the opportunity to work with our friendly team, develop your skills and enjoy the variety offered by a role in hospitality. We want to help you to develop your skills and offer an extensive range of learning and development opportunities.
We have full-time and casual postions available and the successful candidates will be fully flexible to support the variety of events offered to our guests, such as weddings, conferences, banquets and more. Hours will vary to cover breakfast, lunch, dinner and evening functions.
The rate of pay for casual positions ranges from £9 to £12.25 per hour depending on your age.
The full-time position offers a salary of £22,568 per annum and you can expect to work 35 hours per week (excluding breaks), five shifts out of seven including weekends.
We offer a range of benefits including free staff meals, employee discounts, cash and credit card tips, 29 days holiday plus your birthday and opportunities for career progression and development. For further details about our employee benefits click here.
The company reserves the right to apply enhanced short-listing criteria.
To find out more about Hastings Hotels and what our company offers please visit https://www.hastingshotels.com/careers.html
Hastings Hotels is an Equal Opportunities Employer.
About The Role
- To serve and assist guests attending a wide variety of events in the Hotel, and support other areas when required such as the bar and restaurant.
- To provide the highest standards of service to guests, ensuring all guests needs and expectations are met.
- To be knowledgeable about the facilities and services within the hotel and to be proactive in the sale of these to guests.
- To set up function and meeting rooms in accordance with guest requirements and Hastings standards.
- To ensure that function rooms and guest areas are maintained in a clean and tidy manner in accordance with departmental standards.
- To comply with all health, safety, hygiene and licensing policies and procedures.
- To work effectively with colleagues to ensure a harmonious working environment where all staff are treated with respect.
- To ensure that any issues are dealt with courteously and in an efficient manner, or escalting to the Manager on duty when required.
- Any other duties as required by management.
About You
We would love you to have some similar previous experience, but this is not essential as our Team will provide you with full training.
Required Criteria
- Right to Work in the United Kingdom
- Excellent communication skills
- A professional appearance
- Exceptional attention to detail
- Ability to deliver an outstanding level of customer service
Desired Criteria
- Previous experience in a similar position.
- Hospitality or food service experience
Skills Needed
Hospitality, Food Service Skills, Exceptional Customer Service Skills
About The Company
Hastings Hotels owns and operates six hotels in Northern Ireland, with over 1,000 bedrooms, one stand-alone grill bar/restaurant and a luxury spa. From city centre buzz to seaside resort, each outlet has a distinctive personality and market positioning. Over 50 years this family owned business has successfully earned its identity and in a crowded market place because we place quality at the heart of what we do. Quality in the design of our properties and their upkeep. Quality in the local sourcing of the food and drink we offer our guests. And quality in our people, people with personality, attention to detail, and a desire to develop their careers with us.
Company Culture
Our guests remember small details. The open fires in the front hall. The supremely comfy beds. The fabulous breakfast... and the interactions they had with our staff.
It is more important that you have the correct behaviours and attitude than every last qualification... we can help you attain that. We place great attention on recruitment, induction, and integrating you into your department, your hotel, and the Group.
We want you to think about how you want to develop your career with us, and we promise to do what we can to help you on that journey.
As a result, we are proud to have some of the best staff retention levels in the hospitality industry.
Company Benefits
We offer a range of benefits including free staff meals, cash and credit card tips, employee discounts, 29 days holiday plus your birthday off, and opportunities for career progression and development.
Vacation, Paid time off, Retirement plan and/or pension, Employee development programs, Employee discounts, Cycle to work, Competitive salary, Event tickets, Preferential room rates, Family and friends rates, Discount on meals purchased , Discount on spa treatments or products, Long service recognition, Free meals during shifts, Free parking or Discounted parking , Employee Assistance Scheme, Wellbeing Scheme, Social Opportunities, Employee of the Month
Salary
£9.00 - £12.40 per hour
