The EUI Finance AR Team is in charge of the full O2C process, from credit risk assessment to contract review, payment terms assignment, billing queries and adjustments (including rebates and incentives), account suspensions and re-activations, overdue management and reduction, amicable collection and legal action, bad debt accruals, and write-offs.
Position Summary:
We are looking for a Collections Manager to lead and oversee our organization's debt collection operations in our London office. The ideal candidate will be responsible for managing a team of collection agents, developing strategies to improve recovery rates, and ensuring compliance with all relevant laws and regulations.
This role requires strong leadership, analytical skills, and a deep understanding of credit and collections processes. As the Collections Manager, you will be expected to monitor team performance, set targets, and implement best practices to maximize efficiency and effectiveness. You will also handle escalated cases, negotiate payment plans with clients, and maintain positive relationships with both internal and external stakeholders.
In addition to operational responsibilities, you will analyze data to identify trends, forecast recovery rates, and report on key performance indicators to senior management. Collaboration with departments such as finance, legal, and external debt collection agencies will be essential to ensure a cohesive and strategic approach to debt recovery.
The successful candidate will have a proven track record in collections management, excellent communication and negotiation skills, and the ability to lead and motivate a team. Familiarity with collections software and a strong understanding of relevant regulations are essential. This is a critical role that directly impacts the financial health of the organization. If you are a results-driven professional with a passion for collections and leadership, we encourage you to apply.
- Manage and lead the collections team to achieve recovery targets
- Develop and implement effective collection strategies
- Monitor and analyze collection metrics and KPIs
- Ensure compliance with all relevant laws and regulations
- Handle escalated collection cases and negotiate payment plans
- Collaborate with legal and finance departments on complex cases
- Train and mentor collection agents to improve performance
- Prepare and present reports to senior management
- Maintain accurate records of all collection activities
- Identify opportunities for process improvement
- Other ad hoc work assigned by the leader
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