Responsibilities:
- Drive growth within the business.
- Understand company and client challenges, with a strong customer focus.
- Manage and prioritize product initiatives.
- Represent the team in various forums.
- Collaborate with Product teams to clarify and execute product roadmaps.
- Promote technical decision-making, while retaining authority for final decisions when necessary.
- Define and implement best practices for monitoring, incident management, and troubleshooting.
- Design and build automation tools and processes to boost efficiency and reduce downtime.
- Participate in the design of new systems to ensure reliability and scalability.
- Manage team performance, create career development pathways, and provide coaching and mentorship.
- Provide regular, constructive feedback on individual and team performance.
- Stay updated on emerging technologies, tools, and best practices.
- Set clear team goals and delegate tasks with defined deadlines.
Experience:
- Proven experience building customer and/or sales-facing technology.
- Bachelor’s or Master’s degree in Computer Science or a related field (or equivalent experience).
- Experience applying AI/ML to solve customer challenges is a bonus.
- 2+ years of team management experience.
- Strong organizational and time-management skills.
- Excellent decision-making abilities.
- Proficient with Linux systems, cloud infrastructure, networking, and databases.
- Hands-on experience with automation tools and scripting languages (e.g., Python, Bash, Ansible, Terraform).
- Strong communication and collaboration skills.
- Ability to communicate ideas clearly and concisely in English, both written and verbal, to a global team.
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