Our external clients include Asset Managers, Pension and Life Funds, Government Funds, Hedge Funds, Broker Dealers, Global Custodians, Agent Banks, Corporations, Retail clients and other Financial Institutions.
As an eCommerce Client Service - Associate within FICC (Fixed Income, Currencies & Commodities) eCommerce Client Service (eCS) team, you will provide operational support for the Investment Bank’s proprietary and multi-dealer electronic trading platforms. Your responsibilities will include client onboarding, product enablement, technical support, and resolving client queries.
Job responsibilities
- Leads our eCommerce enablement process, coordinating with Markets Ops, DCS (Digital Client Service), Sales and Clients to ensure a seamless enablement process
- Participates in regional and global projects with focus strategic reengineering that accelerate our current onboarding queues to meet SLAs (Service Level Agreement) determined by the business
- Provides data analysis to help aid business decisions and drive management resourcing
- Identifies and remediates rapidly any client issues/queries raised by Front Office, Middle Office, Back Office and/or the client
- Liaises internally to resolve client access and connectivity issues
Required qualifications, capabilities and skills
- Experience in sales, middle office or client service
- Strong project management background, working with a variety of stakeholders
- Good analytical skills, due diligent and attention to detail
- Excellent interpersonal skills, good attitude, and strong communication / presentation skills
- Able to multi-task and work in a very fast-paced and stressful environment
- Able to work in a high pressure environment
Preferred qualifications, capabilities and skills
- Knowledge of data analytics tools such as Alteryx / Tableau etc.
- Knowledge of FICC third party applications such as FXAll, Bloomberg and 360T
- Knowledge of industry or vendor partners relevant to enablement such as Saphyre / Markit
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
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