Location: Stevenage (Donation Centre)
Contract type: Permanent
Salary: £24,219
Hours: 37.5 hours per week
About us:
Essex & Herts Air Ambulance, unlike NHS emergency services, is a charity. The free life-saving service is provided 24/7 by helicopters and by rapid response vehicles.
Each critical care team consists of a pilot and co-pilot, a pre-hospital care doctor and a critical care paramedic.
They can be rushed to the scene with life-saving support equipment to deliver advanced clinical care, usually only available in the hospital emergency department.
Once stabilised, the patient will be conveyed to the most appropriate hospital by air or land.
Without access to National Lottery funding and with only limited support from Government, we rely upon the generosity and goodwill of the people and businesses of Essex and Hertfordshire to remain operational and keep saving lives…we can’t fly without you!
Job purpose:
You will select items from our donations which will raise the maximum income through our online platforms with a view to ensuring positive feedback and a profitable presence for the charity through digital sales.
Summary of duties and responsibilities:
- Achieve sales targets
- Work with the team to maintain systems for the storage, listing and dispatch of items to maximise their profitability and ensure safe delivery
- Manage the customer feedback with the aim of 100% positive
- Understand how the e-commerce department contributes to the charity’s vision
- Respond to and deal with customer communication
- Liaise with other departments to increase awareness of the charity’s retail business
- Maximise sales opportunities of all items through high standard photography and product knowledge
- Ensure Gift Aid details are securely processed from our donors
- Other appropriate duties or projects to support the work of the charity
Person Specification
Essential:
- An excellent knowledge of online selling platforms
- Knowledge of online selling trends
- Highly organised and efficient in managing workload
- The ability to build strong and long-lasting relationships
Desirable:
- Previous experience of charity online retailing
- Previous experience in a similar role
- An understanding of valuing a diverse range of items
The Package
Salary: £24,219 per annum
As a valued member of the charity team, you will have access to a wider range of benefits including:
- 24 days annual leave plus 8 bank holidays, increasing to 28days with length of service
- Contributory pension scheme, with minimum 6% employer contribution, plus an annual pension review
- Occupational sick pay from day one employment
- Free access to an Employee Assistance Programme (plus immediate family)
- Access to Cycle to Work through salary sacrifice
- Discounts at a variety of retailers via Blue Light Card
Please note that your application form will be used for shortlisting, so please ensure everything you wish to include is covered in the form.
This position is subject to a Disclosure and Barring Service (DBS) check. The successful candidate will be required to undergo a Standard DBS check as a condition of employment.
If you would like an informal chat about the role, please contact [email protected] and we will organise a time to speak to one of the team.
Disclaimer: Essex & Herts Air Ambulance reserve the right to close a vacancy earlier than the advertised date if a high number of applications are received. Once a vacancy has closed, we are unfortunately unable to consider further applications, so please submit your application as soon as possible to avoid disappointment.
