Desk-based Loss Adjuster
Leeds or Glasgow – Hybrid (2 days a week in the office)
Full Time, Permanent Position
DLG is evolving. Across every facet of our business, our teams are embracing new opportunities and putting customers at the heart of everything they do. By joining them, you’ll have the opportunity to not just be recognised for your skills but encouraged to build upon them and empowered to do your absolute best.
What you'll be doing
Reporting directly to the Property Insurance Area Manager, you'll:
Handle cradle-to-grave Home, SME, and Commercial claims using digital evidence, including photos and video, to assess damage and scope repairs
Take ownership of claims up to £50,000 for Home and £15,000 for Commercial, with potential to support larger claims under supervision
Review digital evidence from online portals to determine rectification works and identify settlement solutions
Deliver exceptional customer service, helping to drive market-leading Net Promoter Scores
Support surge deployment needs and provide back-office assistance as required
Apply your expertise in policy interpretation, quantum assessment, fraud detection, and modern construction methods
Ensure compliance with policy cover, reserving, GDPR, payments, and other regulatory and operational requirements
Identify and pursue subrogated recovery opportunities through thorough investigation
Act as a technical point of referral for claims requiring scope variations
Assist in resolving customer complaints by owning informal issues and contributing to complaint summaries
Build strong internal relationships, supporting office-based handlers and operational teams
Embrace and uphold Consumer Duty principles in all claim decisions
Own your personal development and maintain professional capability
Contribute to the company's vision of making insurance personal, inclusive, and a force for good
Recognise and manage risks within your remit in line with the DLG risk framework
Our hybrid model offers a 'best of both worlds' approach. When you'll be in the office depends on your role and team, but colleagues spend at least 2 days a week in the office.
What you’ll need
Proven experience in handling Home, SME, and Commercial property insurance claims
Strong knowledge of policy interpretation and insurance principles & practices
Ability to assess buildings and contents quantum with accuracy and confidence
Skilled in negotiating settlements and managing end-to-end claim journeys
Familiarity with current construction methods and repair scoping
Benefits
We recognise we wouldn't be where we are today without our colleagues, that's why we offer excellent benefits designed to suit your lifestyle:
9% employer contributed pension
Annual company bonus of up to 10%
25 days holiday allowance (plus the option to buy or sell up to 5 days each year)
50% off home, motor and pet insurance, plus free travel insurance and Green Flag breakdown cover
Additional optional Health and Dental insurance
EV car scheme allows all colleagues to lease a brand new electric or plug-in hybrid car in a tax efficient way
Generous holidays
Buy as you earn share scheme
Employee discounts and cashback
Plus, many more
We want everyone to get the most out of their time at DLG. Which is why we’ve looked beyond the financial rewards and created an offer that takes your whole life into account. Supporting our people to work at their best – whatever that looks like – and offering real choice, flexibility, and a greater work-life balance that means our people have time to focus on the things that matter most to them. Our benefits are about more than just the money you earn. They’re about recognising who you are and the life you live.
Be yourself
Direct Line Group is an equal opportunity employer, and we think diversity of background and thinking is a big strength in our people. We're delighted to feature as one of the UK's Top 50 Inclusive Employers and are committed to making our business an inclusive place to work, where everyone can be themselves and succeed in their careers.
We know you're more than a CV, and the things that make you, you, are what bring potential to our business. We recognise and embrace people that work in different ways so if you need any adjustments to our recruitment process, please speak to the recruitment team who will be happy to support you.
Hours: 35 hours
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