Customer Support Specialist Trainee

Canon UK are searching for a talented school, college or University leaver who has a passion for an opportunity to join a global brand as a Technical Helpdesk/Customer Service Trainee.

The role will involve working with an internal mentor and a team of like-minded customer service & Canon technology experts. This trainee role will present you with many opportunities to develop and enhance your technical skills with a goal of becoming a key member of the 2nd level technical Helpdesk following the trainee role.

What we give

With Canon, you'll get the support and encouragement you need to grow, from people who share your ambition. We'll invest in your professional development to help you learn and progress in your role with us. You'll find leaders who give you the freedom to explore new things and a team where knowledge is shared openly.

At Canon we have a clear vision: to be committed to creating a more inclusive and equitable culture where employees are valued and can thrive personally and professionally.

Canon also has a strong commitment to sustainability, encompassed by our Kyosei philosophy of living and working together for the common good, focused on reducing our environmental impact and creating opportunities to make positive social contribution.

Learn about Canon’s consumer imaging products, from Professional Cameras to Printers and Lenses to Binoculars to and more. The latest 3rd party Software and Operating Systems including Graphics applications.

Develop your troubleshooting skills through technical training provided by an internal Canon mentor and on the job development.

Liaise with existing experienced Canon Helpdesk specialists to develop your own skill set and develop your own experience.

Interact with other departments to develop your skillset away from the Helpdesk on subjects such as Customer Service, our Repair Workshop, Logistics and more.

Training on how to maintain accurate repair documentation using Canon systems and processes

What we ask

We need people who can achieve the exceptional, by working collaboratively, who have the courage to risk new ways of doing things and the ability to see the world the way their customers see it. We’re looking for creative problem-solvers, someone who can ensure Canon stays in and ever-changing world.

• A self-starter with an enthusiastic attitude to learning from our experienced Helpdesk/customer service teams.
• Have a strong interest in Technology, Imaging Products and Software that can be put to use in troubleshooting Canon’s high-tech imaging products
• Be able to demonstrate tenacity when faced with difficult technical situations, people, or challenges.
• Have excellent customer service and communication skills and act in a professional manner whilst representing Canon.
• Be able to demonstrate a level of technical competence to troubleshoot customer issues, as well as develop your customer service skills.
• Be computer literate and able to communicate clearly and concisely in written and verbal form. Have good data analysis skills and a desire to succeed.

You will need

You will need:

• Technical mindset
• Attention to detail.
• Interest in Technology, Imaging products and Software.
• Exposure to Microsoft packages in particular Word & Excel.
• Keen to learn and develop professionally and personally

Further Information

Salary – Starting from £22597.58
Location – Elstree, Hertfordshire
Closing date - Please apply as soon as possible

• Internal training – You will be trained and developed by our in-house mentor to teach you the skills required to be an experienced 2nd Tier helpdesk Specialist.
• Learning & Development – as a company that encourages continuous learning you will always have resources and support available.
• Work & Home life balance – we support with a minimum of 25 days holiday per year, holiday purchase and a flexible working policy.
• Diversity – we are an organisation that delivers on a global scale, striving to create a diverse and empowered workforce that reflects the communities we serve.
• Health & Wellbeing – free private healthcare, an Employee Assistance Programme, partnership with Mental Health First Aid UK with a Network of Mental Health champions and discounted rates to Nuffield Health Gym.
• Employee discount – up to 38% off products from our Canon Store.
• Some other benefits – generous Pension, Canon Awards, Discount cards, Cycle to work scheme, Season ticket loans and charity volunteer days.

No agencies please

Canon is an equal opportunity employer. Canon recruits, employs, trains, compensates and promotes regardless of race, religion, national origin, sex, disability, age, veteran status or other protected status as required by law.