Job Title: Customer Support Advisor
Department: Customer Experience (CX)
Working Hours:
- Schedule: 37.5 hours per week, 9am - 5pm, Monday - Friday
- Weekends: No weekend shifts
Salary: £24,024 base + performance-based bonus
About PassMeFast
PassMeFast is a leading provider of intensive driving courses in the UK, helping over 40,000 learners hit the road since 2016. By connecting learners with DVSA-approved instructors, we provide a fast, professional, and hassle-free driving experience. Now offering courses across England, Wales, and Scotland, we pride ourselves on our streamlined, supportive approach that empowers learners of all skill levels to become safe, confident drivers.
Job Purpose
As a Customer Support Advisor, you will provide exceptional service to PassMeFast customers, ensuring prompt and professional handling of queries. We’re looking for strong communicators who think logically and empathetically to provide outstanding customer experiences.
Key Responsibilities
- Respond to Customer Queries: Efficiently handle inbound customer queries via multiple channels, following PassMeFast’s service guidelines.
- Take Ownership: Act as the primary point of contact for customer interactions, providing updates and resolving issues.
- Assist CX Team Efforts: Support outbound communications as needed, including payment collection or booking follow-ups.
- Meet SLAs: Maintain service level agreements, including time to respond and resolve.
Benefits
- Holidays: 25 days per calendar year (plus public holidays)
- Holiday Purchase Scheme: Option to buy up to 5 additional days and carry over unused leave
- Birthday Off: Enjoy a day off on your birthday
- Enhanced Maternity & Paternity Leave: Enhanced leave and pay
- Pension Scheme: Company pension contributions
- Life Assurance: Coverage of 4x your basic salary
- SmartHealth GP Service: Access to online/telephone GP consultations and referral services
- Employee Assistance Program: Free counseling sessions and support
- Perkbox Benefits Platform: Discounts on wellbeing services, gym memberships, and retail vouchers
- Cycle to Work Scheme: Save on a new bike while commuting sustainably
About You
- Clear Communicator: Strong verbal and written communication skills, adaptable to suit diverse customer needs.
- Problem-Solver: Quick, logical thinker with a proactive approach to resolving queries.
- Empathetic and Positive: Able to address customer concerns with empathy and a helpful attitude. Demonstrated ability in phone etiquette and customer support
- Organized and Multitasking: Skilled at handling multiple systems and ongoing interactions.
- Team-Oriented: Collaborative, with a strong work ethic to meet targets and maintain high standards.
If you’re ready to make a difference in the driving industry by delivering excellent customer support, we’d love to hear from you!
Job Type: Full-time
Pay: £24,024.00 per year
Additional pay:
- Performance bonus
Benefits:
- Casual dress
- Company events
- Company pension
- Cycle to work scheme
- Discounted or free food
- Enhanced maternity leave
- Enhanced paternity leave
- On-site parking
- Transport links
Schedule:
- Day shift
- Monday to Friday
Work authorisation:
- United Kingdom (required)
Location:
- Salford, M5 3EH (preferred)
Work Location: In person
Application deadline: 24/06/2025
Reference ID: CSA June
