Summary
We’re looking for a proactive, relationship-focused Customer Success Manager (CSM) to join our evolving Success team and support customers across the EMEA region. You’ll manage a portfolio of approximately 100–150 accounts, helping customers achieve measurable outcomes through strong onboarding, consistent engagement, and ongoing product adoption.
This is a fully remote role, open only to full-time employees based in the United Kingdom.
What You’ll Do
Build and maintain trust-based relationships across your customer portfolio, focusing on satisfaction, engagement, and renewals.
Lead onboarding, product training, regular check-ins, and value-driven interactions throughout the customer lifecycle.
Monitor customer health, identify churn risks or adoption gaps, and take proactive steps to retain and grow accounts.
Collaborate with cross-functional teams (Sales, Product, Marketing, Support) to surface insights and improve the overall experience.
Support expansion opportunities by identifying customer needs and passing leads to the sales team (no closing responsibilities).
Contribute to team OKRs tied to onboarding completion, GRR, NRR, feature adoption, and customer feedback loops.
You’re a Great Fit If You
Have 2+ years of experience in a Customer Success or similar customer-facing role within a SaaS environment.
Are skilled at managing 100+ small to mid-sized customer accounts, balancing quality engagement with efficiency.
Are empathetic, proactive, and genuinely enjoy helping others succeed.
Are organized, detail-oriented, and confident working toward outcome-based goals.
Use data and customer metrics to guide your actions and measure success.
Communicate clearly — whether on Zoom, in email, or over Slack.
Are comfortable with tools like Vitally, HubSpot, Slack, or excited to learn new platforms.
Why You Should Apply:
Competitive Compensation
This role is open to full-time employees based in the UK (contractors are not eligible).
Base Salary: GBP 40,000/year
Monthly Commission Plan
Benefits & Perks
We offer a thoughtfully designed benefits package that balances local standards with Hubstaff’s commitment to flexibility, well-being, and growth. While the exact offerings vary by country, all full-time employees can expect:
Competitive private health insurance
Pension contributions aligned with UK regulations
Paid time off that respects local laws and encourages rest
Annual stipends for your home office, wellness, or professional development
Clear career path with transparent performance criteria
Work Style & Flexibility
This is a fully remote role open to employees based in the UK
While we offer a high level of flexibility, this role follows a Monday–Friday schedule, working an average of 8 hours/day during standard business hours
We trust you to manage your time responsibly. You’ll have the flexibility to adjust your start and end times — whether that means starting a bit earlier or later, or stepping away briefly during the day for a walk, school pickup, a short workout, or a quick appointment. We're happy to accommodate personal needs as long as your schedule remains aligned with team expectations and customer commitments.
Unforgettable Retreats
Celebrate Success Together: Join us for unforgettable annual retreats in stunning locations — past events included the Dominican Republic, Mexico, and Ibiza, Spain. Where will we go next?
Be Part of Our Mission
Empower the Future of Work: Hubstaff has been remote-first for over 13 years, helping shape the future of work.
Proven Track Record: We've experienced strong, organic growth and secured our first external investment in 2023 to scale even faster.
The Best is Yet to Come: Help build what’s next. Your impact here matters — for our product, our customers, and the global workforce.
Company Overview
Our mission is to empower people to have their most productive workday. To do this we have built the industry-leading workforce analytics platform for remote and distributed teams. We were an early believer in the remote work trend and have been one hundred percent remote from day one, which was over a decade ago. With a focus on transparency and accountability, our software provides valuable insights about work habits. Our platform powers time and activity tracking, shift/schedule management, as well as invoicing, and payments for over 95,000 businesses. But we are just getting started. We believe that the remote work trend represents the biggest tectonic shift in the business world since the advent of the PC and that the majority of companies will have a tool like Hubstaff in their tech stack within the next decade. We have a winning culture and want to talk to you about how to help us continue our incredible momentum.
